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Theginge
Level 1

my computer was recenty hacked and my Quickbook online account and info is gone. How do I get it back? I also don't have any emails access licked to this account...lose that too.

 
2 Comments 2
Fiat Lux - ASIA
Level 15

my computer was recenty hacked and my Quickbook online account and info is gone. How do I get it back? I also don't have any emails access licked to this account...lose that too.

Do you still have access to your email address?

 

AileneA
Moderator

my computer was recenty hacked and my Quickbook online account and info is gone. How do I get it back? I also don't have any emails access licked to this account...lose that too.

Hello, Theginge. 

 

Your QuickBooks account security is always our top priority. Since you've mentioned that you don't have access to the email address associated with your QuickBooks account, and for us to be able to help you retrieve your QuickBooks account, this requires some details information, which we couldn't provide in the Community since it's a public space.

 

I suggest reaching out to our Customer support team. One of our agents will be happy to pull up your account and help you about restoring your QBO account. 

 

Since you're unable to access your account, you can contact our support team without logging in to your account. Just click on this link. Contact our support. Once you're connected, provide all the information about your concern to our representative. 

 

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To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST.  

 

For more detailed information about the support we offer at Intuit and its availability, you can browse this article: Support hours and types.  

 

Feel free to update us after contacting our support. I'd like to ensure this is resolved for you. Have a good day!

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