Thanks for reaching out to us, @JBHVAC. Let's work together to figure out why you're unable to receive payments from your customers through QuickBooks Payments.
If you're new to QuickBooks Payments, your ACH payments may take a little longer during the first month. For the first one to four weeks, you'll receive your payments within five days while we set everything up. Once ready, we'll notify you via email that your payments will be processed at the normal speed.
The speed at which deposits are processed depends on the product you're using and the payment type. Standard deposits are processed every day except for Sundays, Thanksgiving Day, and Christmas Day. Instant Deposits are processed every day of the year without any exceptions.
I recommend checking the status of your processed payments in the Merchant Service Center. Here's how:
- Sign in to the Merchant Service Center.
- From the homepage, select Activities & Reports, then Deposits.
- Set the date range in the Dates field.
- Click Search.
Successful deposits will show as Funded in the Status column. If there's an issue with a deposit, you'll see Withheld or Batch Deposit Returned. You can find more information in this article: Find out when QuickBooks Payments deposits customer payments.
Moreover, you can manually add sales taxes to your invoices when you make a sale.
Please feel free to reach out to us if you need any clarification about receiving invoice payments. I'm always here to assist you. Take care, and have a great day.
