My expense categories have stopped appearing in the mobile app

i can help you, whats the name of your business

I'm sorry, are you a QB employee? Forgive me for being a bit suspicious about new user account with zero post history and this is your first reply ever. If you are a QB employee can you let me know what you'll do knowing my business name.

I appreciate what you've done so far, Robgwin. Let me help you further so that your expense categories will display successfully.

The expense categories not showing are likely caused by a sync issue or using an outdated mobile app version.

Since you've already performed all the troubleshooting steps, I recommend contacting our support team. They have the tools to access your account in a secure environment and can conduct a thorough investigation.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Need to check your Profit and Loss data through reports in the mobile app? Check out this article to help you with the steps: Run a Profit & Loss report using the QuickBooks Online app (iOS only).

Please feel free to ask any questions besides expense categories. The Community is available 24/7 to assist you.

I have the same issue. According tot customer service the last update done 5 days ago made most of  the expense categories disappear. I was told they are currently working on the issue 

I have the same issues I called customer service and they said there is an open case for this. They’re saying it’s due to some type of bug frol

the last update 5 days ago. 

I’m having the same issue with receipts piling up.  All my expense accounts say no category. 

I am having the same issue! So frustrating... others on my team it is working like it should. 

I appreciate you notifying us regarding this matter, NMK1 and JDW2020. I recognize that being able to select an expense category is essential in accurately entering and managing your expense data for your daily business transactions.

Upon checking, we have an ongoing investigation about this matter you're facing regarding missing categories on the QuickBooks Online Mobile App specific to IOS devices. Please know that our engineering team is working hand in hand to resolve it.

To receive updates about the investigation, I recommend contacting our Customer Care Team to add you to the affected user list. They have the tools to fix this accordingly and lay in up-to-date information regarding the issue.

That said, kindly access your QBO account on a web browser. Then, contact them from there. Here's how:

1. Log in to your QBO account using your device's regular browser.
2. Click (?) Help and go to the Search tab.
3. Select Contact Us and pick or enter a brief description of your issue.
4. Tap Continue, and then Have us call you. This selection will route you to enter your information.
5. Once done, hit Get a call to get a callback from our available support personnel.

However, if you're using an Android device, let's troubleshoot the app to eliminate excessive data that can resolve some abnormal behavior in the program. You can follow the steps highlighted in the Fix other app-related issues section of this article: Fix common errors in the QuickBooks Online mobile app for Android.

In the meantime, you can consider using a mobile browser to get back to work.

You may also generate a transaction from your physical receipts to your QBO app with the help of the Receipt snap feature. This functionality helps you save time tracking and managing them in the system.

This thread is always open for additional concerns about expense categories in the QBO app. Just add a comment below, and the Community will readily help you.

I have the same issue. So annoying. I'm a small single-person business, I pay Quickbooks a reasonable amount of money every month (and it seems to keep increasing)... I'm not going call and sit on a wait line to report this. Just chiming in to say this is super frustrating.

Also dealing with the same issues. No category options/reports showing through the app for both new expense inputs or previous expense reports. Better get fixed soon as that's a lot of data/time lost! 

Same issue

seems ridiculous that these gigantic companies do not test their updates before sending them out to mess up the processes of their paying customers. 

Same issue

seems ridiculous that these gigantic companies do not test their updates before sending them out to mess up the processes of their paying customers. 

Your problem with the missing expense categories sounds like it's been hard for you, Jay. Let me provide information about this.

Currently, we have an ongoing investigation (INV-105728) about the missing categories when creating expenses when using the IOS mobile app. Please be assured that our engineers are working diligently to address this issue promptly.

I understand the importance of the expense categories so you can manage your business effectively. For now, it's best to contact our support team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

Here's how:

1. Log in to your QBO account using your device's regular browser.
2. Go to Help and select the Search tab.
3. Choose Contact Us and type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, you can check this article: QBO Support

I'll also add this article to help you generate a transaction from your physical receipts to your QuickBooks mobile: Upload your receipts

Your patience on the matter is well appreciated. Please let me know if you have follow-up questions about the expense categories or anything else about QuickBooks. I'll be more than willing to answer them. Take care always, Jay.

Adding the same category via mobile app seems like a bad idea. Presumably we would end up with duplicated categories when (if?) the bug gets resolved.

The receipt snap feature is not a useful workaround either as you still required to select a category when adding expenses that way.

I work in software and I would be *mortified* if a bug this impactful was in production for this long.

Re-adding categories in the app sounds like a bad idea as we would presumably end up with duplicates if'n'when the bug is fixed

Oh great, so I guess the discussion website is buggy too. I was posting replies to Ivan_G but it's placing them under a different comment. Brilliant. I'll be looking at X e r o demos while waiting for this bug to be fixed

Mine has been reported and was told there would be a email when it was fixed. Meanwhile I have receipts piling up and emails for auto pays and can’t enter a one! So dang frustrating!  You would think this could be fixed rather quickly!

Been a week and have called three times about this same issue. Crazy that it hasn’t been fixed! Really makes a long time Quickbooks user Mad! fix the issue please 

FWIW I have this problem too (categories recently disappeared from the app but desktop works fine). Super-frustrating. Hope it is fixed soon. Loss of the ability to enter expense transactions into the app is problematic for me. 

Same here. I spoke to support yesterday and was told that they actually don’t support the app anymore and that the app belongs to a 3rd party! I really hope she was talking out her rear!