I have the troubleshooting steps you need to resolve issues when signing in to your account, feliuec. I'm here to provide relevant options you can perform to address your concerns.
There are instances that cache files collected when running QuickBooks Online get outdated, causing unexpected behavior when performing different tasks. This can be the reason why you cannot log into your account.
To get this resolved, you can proceed to these keyboard shortcuts to utilize a private window:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
After a successful attempt, you can clear the cache from your regular browser to avoid related discrepancies. Also, please use a supported browser if the issue persists for the best or most secure experience.
On the other hand, if you cannot access your company because you have lost or forgotten your log in credentials, please refer to this article for guidance: Recover your Intuit Account if you can’t sign in.
Moreover, consider browsing this material whenever you want to update your sign-in information to improve account security: Update or change your Intuit Account sign-in information.
Please update me on this thread if you have other questions about accessing your account in QuickBooks Online. We're always around to help.
