NEW BUG: Can’t record a sales tax payment because of a new bug date selection tool bug. Error mssg: Invalid format: “Invalid date” (code: “PLT-2000”). iPad/iPhone Safari

It's nice to see you here in the Community, HumbleServant. I’m here to help you get the support you need regarding the issue you're facing.

To address the error message “Invalid format: ‘Invalid date’ (code: ‘PLT-2000’)” when accessing QuickBooks Online through Safari on your iPad or iPhone, I recommend reaching out to our live technical support team. They have the necessary tools to conduct a thorough investigation as to why you're experiencing this and can provide real-time assistance to get you back on track.

Here's a step-by-step guide to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

To ensure your concerns are addressed as quickly as possible, I recommend checking our support hours here: QuickBooks Support. 

For your reference, I’m also including this article on recording sales tax payments for your guidance: File your sales tax return and record sales tax payments in QuickBooks Online.

Additionally, here’s a guide on running a sales tax liability report: Check how much sales tax you owe in QuickBooks Online. This report is crucial for tracking the sales tax you’ve collected and ensuring accurate payments to tax authorities.

If you have any further questions or need additional assistance, please don't hesitate to reach out. I'm here to support you every step of the way, HumbleServant. I want to ensure you have a smooth experience with QuickBooks Online. Keep safe!

Thank you but I don’t need a thorough investigation.  I need any QB employee to pick up an iPad or iPhone and use the Safari browser to try and make a state sales tax payment.  They will all see the date error and hopefully be able to get it resolved asap.  It’s not up to me to spend hours on this universal flaw in programming.

Exactly I’ve been trying to get through this bug for 2 weeks now and I just want to balance my books

I appreciate you for taking the time to share your concerns here in the Community. I couldn't imagine how much inconvenience this has caused your business. It's essential to keep your financial records in order, and I'm here to help you get the support you need.

Since you're encountering an error message while using Safari on your iPad or iPhone, I suggest accessing QuickBooks Online using a different browser or on a desktop in the meantime. This should allow you to record your sales tax payments and continue reconciling your accounts.

Furthermore, I encourage you to contact our live technical support team since this issue has persisted for two weeks. They can provide you with real-time assistance and help you work through this issue effectively.

Here's a step-by-step guide to reach us through the web browser:

1. Navigate to the Help menu and choose the Search tab.
2. Next, click Contact Us.
3. Pick a topic to reach the appropriate expert or opt for another option to provide a brief description of your issue. After that, hit Continue.
4. Finally, you can select Start a Chat or Get a Callback to start chatting with them.

Your concerns are important to us, and we are committed to addressing them as swiftly as possible. Please check our support hours here to ensure you can reach us when we are available: QuickBooks Support. 

I'll also leave this article to help you record sales tax payments using a web browser: File your sales tax return and record sales tax payments in QuickBooks Online.

Your patience is greatly appreciated. If you have any other questions or need further assistance in recording sales tax payments, please feel free to drop a reply below. I'm just one post away.

Same problem here, can't record payments

The error message indicates that the system is unable to recognize or process a date correctly, showcase1. I'll share details that can resolve this so you can record the tax payment.

It stems from formatting errors or from using dates that are outside the acceptable range. Aside from that, other browser-related problems can also trigger this error.

Let me provide these steps to assist you in successfully recording the tax payment:

1. Clear cache from Safari.
2. Update to the latest version of Safari.
3. Add Intuit as a trusted site.
4. Temporarily log out, then log back into your account.
5. Manually type in the date, then double-check that the format matches with your QBO settings.
6. Use the calendar picker to select dates.

Alternatively, you can switch to other browsers temporarily when recording the payment. QBO works well with these browsers if you have them installed on your mobile device:

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Opera: version 68 or newer

Feel free to check out or save these articles for further guidance and reference when using QBO to track sales taxes:

• Understand the sales tax liability report in QuickBooks Online
• Create or delete a sales tax adjustment in QuickBooks Online

These articles provide additional information and step-by-step instructions for effectively tracking and managing sales taxes in QBO.

Please let me know if you encounter any other challenges or have additional questions about the sales tax feature in QBO. Your satisfaction is important to us, and we're here to ensure your QuickBooks experience is as smooth as possible. Have a wonderful day and best of luck with your bookkeeping!

The QB app doesn’t even contain a sales tax section.

Can someone simply ask the programmers to pick up an iPad or iPhone in Safari and try to make a sales tax payment.  They will see the fault code.  This “Date Format” bug just started months ago and only happens  when making a sales tax payment.  Please fix this as the end of the year is approaching fast.