New Company

The grayed-out admin email field could be caused by a few different factors, @Cwillia798. I’m here to discuss them with you and help troubleshoot the issue.

When email fields are grayed out in QuickBooks Desktop (QBDT), users might not have administrative access to enter and modify information, outdated software versions, data issues, or system glitches.

In your case, make sure you're using the latest version of QBDT. Obsolete software versions may have bugs or limitations that prevent you from entering an email address. Updating to the newest one can resolve the issue.

Here’s how:

1. Go to Help and select Update QuickBooks Desktop.
2. Select Update Now and the Get Updates option.
3. Close and reopen your account and try to create a new company file after.
   

If the same thing happens, you can run Quick Fix my Program from the QuickBooks tools to repair and rectify common issues within your program. Before that, you’ll want to download and install the QuickBooks Tool Hub. Let me show you the steps:

1. Close your QuickBooks account.
2. Download the most recent version of the QuickBooks Tool Hub, then save it somewhere you can easily spot.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

Then, perform the steps below to repair your system.

1. In the QuickBooks Tools Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Open your company.
   

In case you want to change the email address you use when you log in and receive notifications, this guide can help you through the process: Update the email address you use for QBDT. This guarantees you’ll continue to get updates from us.

Please don’t hold back to drop a comment if you have any other questions or concerns besides the grayed-out email field. I’m always here to provide you further assistance.

Trying to create a new company for the first time.  The email address line is grayed out.  It is also a required field, so I am already stuck and unable to proceed.

I have tried all of the above, and nothing worked.  Email field is grayed out and won't let me proceed.

I appreciate your troubleshooting efforts, goldbug. I'm here to lend a hand as you work on creating a new company file in QuickBooks Desktop (QBDT).

The Email field will be grayed out when you sign in to your Intuit account before setting up the new company file. To be able to enter the email address, you can sign in later (2 or 7 days) and proceed in creating a company file.

For a visual reference, here's what it looks like when you sign in to your credentials:



And here's the view if you sign in later:

Moreover, check out this article for handling users associated with a company file: Use your Intuit account to manage or invite users in QuickBooks Desktop.

I'm here 24/7 to help you with creating your new company file or any other QuickBooks-related tasks. I'm always prepared to assist in keeping your business finances on track.

@goldbug 

Which QB Desktop year version?

Can you access CAMPS and find your license code there?

https://camps.intuit.com