The state of this industry (Software: Accounting) is at the point now where you have Quickbooks Enterprise and the next step up is ultimately Aquamatica or something similar. They say before you are ready for stabler bigger enterprise operations and you are paying near to $50,000 a month in modules and add-ons then you'll be at the level of the next highest step. Alternatives to quickbooks are our only hope. But I still haven't found one I love, although Zero is close.
This New Shipping Manager we clocked at 400% the time islt takes to process one shipment with UPS or FedEx clmpared to the old shipping manager. Also there does not appear to be a way to ship with 3rd Party Billing, a Business-critical task for most wholesalers. What’s the deal with that?
I have connected to Stamps.com (my USPS account) and UPS is a service they offer, but is NOT showing up. If you go to stamps.com, UPS carrier that is available.
@hairball, We are also using WorldShip for return shipments, 3rd party shipments, and for multi-package shipments. But as you mentioned, we have to manually enter the information -- which takes considerable time.
The loss of functionality with the new Shipping Manager is inexplicable.
Yeah. We now noticed the other 2 issues. Still trying to understand what on earth prompted them to upgrade tto something so useless and slow when that had something functional and marginally robust. Most of our shipments are 3rd party multi-packages. This new system will add at least an hour to my shipping day and will surely lead to errors. Is there anyone at Intuit we can pressure on this?
@petern142 I think there are AI bots here, and I don't know why they can't simply read and reply here instead of taking us through the slow and mostly useless help ordeal.
@maverick6 and @petern142, I actually feel sorry for the people who are handling the support calls. We know more about this situation than they do. The last one I spoke with said that she was surprised at how far I had gotten with the new @ship manager.
@Candice C Customer Support cannot do anything until the development team behind the new shipping manager can quickly make it functional as the old shipping manager.
I tried this the other day and it is barely useable. I had to call tech support and after a typical 2 hour call with two different techs, I got no where. I finally got a call from someone who knew something about it and she told me that they dont get any instructions or information about something like this. They have to learn as they go. It should have never been released. I assume they put it out there just to get feedback, but I found nothing good about it. It is really made for USPS, not so much for fedex or ups. I'm sure they will get the kinks worked out but they have a long way to go. she also told me that most of the calls she is getting is for this shipping new shipping manager. at least for now we can still use the old one
there is another thing it is missing, well several, but did you know that your customers cannot receive their tracking number when you do the shipment. with the old shipping manager, they get the tracking number emailed to them, but not with this version
have you yourself ever tried reaching out to your support team. try it sometime as a customer and see how frustrating it is. Its not as easy as just following your steps. its hit and miss with getting someone who knows what they are doing, let along understand
The new Shipping Manager is useless-No one at Intuit knows what is going on, these are the issues
Cannot hardcode package details and weight, which was available in old version and have to enter everything manually on every shipment, this is very time consuming
If you are sending multiple packages to same location, a separate shipping label has to be done for each package, (again very time consuming for a company that ships the multiple packages of the same size and weight to customers) whereas in old version, you could stipulate how many packages you were shipping and the system would automatically create all the labels and on each label it would say label 1 of 3 etc. and if you searched on UPS it would show all three labels
On old version your invoice number is reflected on the label, not in new version
There are no reports that can be downloaded
If you have different locations with different UPS account numbers, the system does not allow this, apparently this issue is a known problem, and they hope to have a fix by weekend!
Meanwhile, I have not shipped any product in over a week, customers are all complaining and no help from Intuit
Cann't ship.. you don't get the popup when you select shipping, it asks to use the new or continue (with the old) I attached a screen print of the popup... My point is it has not stopped me...
other work around for now is to use Stamps.com to create labels...
I'm with you this new version is completely unusable... but it should not be stopping you.
@brvoltz One time I tagged the CEO on twitter. I was contacted by "The office of the president." I thought, ooh, now I'm getting somewhere. It was a complete joke and a complete waste of my time - completely incompetent. Turns out it sounded like a busy call center where all kinds of people were yukking it up in the background when they made it sound like some higher level than customer support. Or try this exec:
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
