new shipping manager

Hello, @steveb1617. I recognize the effort you’ve put into resolving these shipping dates. Please be assured that our Product Development team is aware of the situation and is actively working on a fix.

This date padding usually occurs when the system adds an extra handling day or misses carrier cutoff times. This creates a mapping mismatch between the carrier’s real-time transit data and the Shipping Manager’s calendar, pushing a 2-day service into a 3-day window. While there's no exact resolution timeline yet, we recommend  contacting our Live Support again for progress updates.

For support availability, please refer to this article: Get help with QuickBooks products and services.

Yo can utilize the Reply button if you have other questions about QuickBooks. 

Kurt, it is nice to at least hear from someone who admits that there is a problem and not something I am doing wrong or with my computer. you would not believe what quickbooks support has put me through and gotten nowhere. You guys could fix this problem with the flip of a switch. Just let us use the old quickbooks manager until you get it figured out. You wont hear anymore complaints. everyone loved the old shipping manager. I used it for 25 years. There were no issues with the wrong dates with the old shipping manager so I dont see what is wrong with the new one. It cant have anything to do with cut off times. I ship early in the morning while most people are still sleeping and it still puts the wrong date on the label, and as for your comment about contacting a live agent. Try it sometime. Pretty much everyone here dreads that call. 

Thanks for getting back with the Community, steveb1617. I appreciate your detailed information and want to start by acknowledging the 25 years you’ve spent with QuickBooks as a dedicated customer. That’s a massive amount of history, and I completely hear your frustration regarding the new Shipping Manager’s date logic.

After reviewing the interactions you’ve already had with support, it’s clear to me that standard troubleshooting (like reinstalling or running as admin) hasn't addressed the root of the issue. To get you the acknowledgment you’ve been looking for, I've personally escalated your case to our Senior Expert team.

An agent with our Escalation team will review the technical details and reach out to you directly with an update within 2 business days.

Please feel welcome to send a reply if there's any questions or additional information you'd like to provide. Have a wonderful Thursday!