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Isaiah58Financial
Level 3
posted
‎December 15, 2023 05:09 PM
last updated ‎December 15, 2023 5:09 PM

Newly entered Vendor does not appear in Vendor list

I entered a new Vendor in Quickbooks Online Advanced. Now it is not found in Vendors list/not found by Search. At first I doubted myself and tried entering again, only to receive message from QBO that the record already exists - yet I can't find it.  I have discovered that In Write Checks, the name is found in the Vendor drop down list.  So I was able to write the check that I needed to get out, but still do not see the Vendor in the list of Vendors.  Help?

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3 Comments 3
SarahannC
Moderator
Moderator
‎December 15, 2023 05:45 PM

Newly entered Vendor does not appear in Vendor list

Let's check why it happened, Isaiah.

 

I appreciate you trying to add the vendor again to verify the situation. Let's go through and double-check everything. Have you tried logging in to an incognito window, clearing your browser's cache and cookies or using supported browsers? If not yet, I recommend doing so.

 

However, if the same thing happens and you got an error message in the search results " We didn't find anything for (name you searched)", I suggest reaching out to our Support Team to have your company details included in the list of affected users, as our engineers are currently addressing this issue. In your QBO account, click Help and select Contact us.


If you need further assistance, please don't hesitate to post again, and I'll be around to help you get to the bottom of this issue.

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Isaiah58Financial
Level 3
‎December 16, 2023 06:53 AM

Newly entered Vendor does not appear in Vendor list

I followed the instructions using my up-to-date Google Chrome browser, clearing cached data in Incognito mode.

The new vendor is still not showing in my list of vendors.

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JaeAnnC
QuickBooks Team
QuickBooks Team
‎December 16, 2023 08:43 AM

Newly entered Vendor does not appear in Vendor list

Thanks for notifying us of this concern, @Isaiah58Financial. I'm here to address your issue about being unable to search newly added vendors in QuickBooks Online (QBO).

 

Recently, we've received similar reports regarding this concern. Rest assured that our engineers are currently looking into this issue and working diligently to provide an immediate resolution.

 

In the meantime, I suggest reaching out to our customer service team so they can include you in the list of impacted users. This way, you'll receive email updates about the progress of the investigation. To do that:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

In addition, let's keep up with our backorders. In QBO, we can reorder supplies from vendors and track them as they arrive to keep your inventory up-to-date.

 

We truly appreciate your patience and understanding as we're working on a fix. Keep me posted whenever you have further questions about searching your vendors in QBO. We'll be available 24/7 to continue assisting you. Stay safe, and have a nice day ahead.

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