Partial receipt on purchase orders

Let's take this a bit at a time:

"We are using QB Premier"

You have to Install it as Retail, or as Wholesale/Manufacturing, to have the Function of Customer Backorder tracking.

"Once a Sales Order is created, if we create a partial shipment, QB is updating the quantity of the original Sales Order rather than leaving a balance open waiting to be shipped."

That's called Backorder Tracking.

"This is also a problem with Purchase Orders. If we create a Item Receipt for a partial quantity, QB is updating the quantity of the original Purchase Order rather than leaving a balance open waiting to be received."

For PO, you always have the tracking function, unless you set the Qty to 1. Example:

Engineering Contract of $15,000 is a PO for Qty 15,000 at $1 each, to handle Partial Payment Requests. And on the Purchase that you create, then select that yes, this is fulfillment of the PO, you always Confirm or Change the qty to match what you just got. That never changes the PO qty.

"How do we correct this?"

Did you install the right Premier Edition?

I am looking into how it was installed.

As for the PO portion...it is definitely not functioning correctly then.

For example the PO calls for a quantity of 4. But I only receive 1. QB is changing the original PO's qty to 1, rather than leaving 3 open.

It was installed as Wholesale/Manufacturing.

How does one determine which version of the Premier was installed?

Hi there, Boatcapt.

I'd be more than happy to walk your through on how to determine the version of your QuickBooks Premier. 

Are you trying to determine the Industry Specific Edition of your QuickBooks Premier software? If so, please follow the steps below:

1. At the top menu bar, click File.
2. Select Toogle to Another Edition.
3. In the Select QuickBooks Industry-Specific Edition window, the grayed out edition is the one you use.

You may also press the F2 on your keyboard to show your QuickBooks product information. 

If you need to check the version and release information of your QuickBooks, you can check this article: Locate QuickBooks product version and release.

Please know that you're always welcome to post again if you have any other questions about QuickBooks. The Community team will always here to help. 

I struggled with this problem, but it was really easy in enterprise warehouse: go to "Receive items and enter bill" under Vendors tab (PO must have been previously entered for that vendor).  Then change the number of units that were received and put zero or the number that was not received and correct the charge.  Then QB will create a bill for the items received and the PO will show items still waiting to come in.