Payroll crashes while trying to process after OT wage update

Hello there, jhartmoo.

We appreciate you reaching out to us about the issue you're experiencing with payroll crashing after the OT wage update. Let's work together to get your payroll processing back on track.

This issue may occur due to data integrity problems in your QuickBooks file. Performing a Verify and Rebuild can help identify and fix any data errors that could be causing the crashes. Before starting, create a backup copy of your company's file to protect your data. 

To begin verifying your company data, follow these steps:

1. Go to the Window tab and click on Close All to ensure everything is closed.
2. Click File, then select Utilities, and choose Verify Data.
3. When prompted, you can click OK, and QuickBooks will handle the rest for you.

After verification, you can rebuild your company data by doing the following:

1. Return to the File menu, select Utilities, and then choose Rebuild Data.
2. When prompted, click OK and save a backup of your file to ensure everything is secure before making any changes.
3. Once the rebuild is complete, you will see a message confirming its completion. Click OK to finish.

If the issue persists, you can proceed using the QuickBooks Tool Hub. For step-by-step guidance on repairing your QuickBooks Desktop, I recommend reviewing this article: Repair your QuickBooks Desktop for Windows. It provides detailed instructions and additional tips to help you address this issue effectively.

If you have more questions or concerns, you can let us know by leaving a reply below. We'd be happy to provide the necessary information. 

We are having the same issue. We were able to back out the update and now our payroll will not withhold any taxes, social security or Medicare.

Good afternoon Custom1001,

Thanks for chiming in on the thread. Before we proceed, I just wanted to verify whether you attempted any of the steps my colleague mentioned above, and if you are still experiencing the issue. This will be very helpful to know! 

I look forward to your reply as we assist you further. See you soon. 

We did a company rebuild and then did the payroll update and it seems everything is working normally again.

I'm glad the steps that my colleague provided above worked for you, @Custom1001.

Please don't hesitate to reach back out if there is anything else we can assist you with. We are always around to lend a hand. I hope you have a great rest of your day! 

I went through the identifying phase, but clicked out of the rebuild. Payroll worked on two separate companies at that point. Thank you!

I'll leave this here in case someone else has the same issue, payroll crashed after OT wage update.  We have Quickbooks Enterprise Solution: Contractor 24.0 version. We have multiple users.  What we did that worked for us was login under QB Admin under single-user mode and do the payroll update: Payroll Center -> Payroll Updates-> Select Download entire payroll update-> Update.  Restart QB.  

We had same issue.  We have QB Enterprises Solutions : Contractor 24 version.  We have multiple users and it forced the payroll update, tax version 22601, on each user then payroll crashed every time when trying to start a scheduled or unscheduled payroll.  What worked for us was logging in as QB Admin single-user mode and downloading the entire payroll update.  Once the update was complete, restarted QB, and everything worked fine.

I am having the same issue. I had to leave the office but when I get back, I will try what you suggest.