We had POS at multiple store locations before, but we have downsized to a single location prior to performing POS upgrade. Before upgrading, we failed to perform store exchange to bring back inventory from the stores which no longer exist. The new POS does not have an option to perform store exchange.
The current POS shows different numbers for "on hand" and "available" inventory count. We tried to correct the discrepancy, but performing quantity adjustment would adjust both "on hand" and "available" at the same time so the difference would still exist. Does anyone know how to correct available count only in POS?
Also, we see entries are automatically made from time to time to a PL account called "document_offset" in QB financial - making offsetting entries to inventory account. These journal entries would show the old store names under "class" which are currently not used. We understand that this "document_offset" account is used when quantity or cost is manually adjusted, but we suspect that these entries are automatically generated by POS/QB as we did not make any adjustment for the items recorded in this account. Not certain, but perhaps it may be related to the issue mentioned above?
Does anyone have a suggestion as to how to go about with this issue? We would like to be able to correctly account for our inventory and not see any journal entry made to the "document_offset" account.
