POTENTIAL LEGAL ISSUES WITH QUICKBOOKS

wsj333 · ‎May 02, 2022

I have tried EVERY which way to resolve an issue, but no one at Quickbooks can/will help. All of a sudden our employees started receiving emails from Workforce about viewing their paystubs online. Some of them were quite alarmed because they did not give us permission to "give out" their email address. I assured them that we did NOT do anything to instigate this. I have called Quickbooks 4 times and cannot get an answer. They keep telling me that we HAD to have changed it, even thought I tell them only 2 people here have access to QB and even we don't know how to turn this feature on. This has become a security issue for us now because these employees did not give us permission to share their info.

In addition, I was told by one Quickbooks employee that the only way we can talk to anyone about this is to use the Chat or Callback feature. Since we have a call attendant we cannot utilize either feature. I have told them this a million times.

Does anyone know how to turn off the "view your paystubs" feature??? Also, anyone else have a call attendant and a work around for using the chat or contact us feature? (We cannot turn our call attendant off.)

Thanks for any help you can give us. Especially since QB refuses to help and just hangs up on us after 30 min of conversation.

BigRedConsulting · ‎May 02, 2022

Welcome to the world of Intuit support. Be sure not to ask them hard questions, because they don't know the answers.

That noted, chat doesn't involve a phone call.

What is a "call attendant"? I've never heard of that before. And how does it preclude a call-back? Lots of companies do call-backs these days...

As I understand it, the Workforce feature is on by default and you have to opt out when signing up for payroll and/or upgrading to prevent its use. There's been more than one customer who is upset by this...

Here's a long threat on it:

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-want-to-opt-out-of-the-wor...

It seems your answer, from an Intuit Employee (thus explaining the gratuitous use of bold text) is:

Turn off QuickBooks Workforce

Select Employees, then select Manage Payroll Cloud Services.
Under QuickBooks Workforce, turn OFF Workforce.

View solution in original post

BigRedConsulting · ‎May 02, 2022

Welcome to the world of Intuit support. Be sure not to ask them hard questions, because they don't know the answers.

That noted, chat doesn't involve a phone call.

What is a "call attendant"? I've never heard of that before. And how does it preclude a call-back? Lots of companies do call-backs these days...

As I understand it, the Workforce feature is on by default and you have to opt out when signing up for payroll and/or upgrading to prevent its use. There's been more than one customer who is upset by this...

Here's a long threat on it:

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-want-to-opt-out-of-the-wor...

It seems your answer, from an Intuit Employee (thus explaining the gratuitous use of bold text) is:

Turn off QuickBooks Workforce

Select Employees, then select Manage Payroll Cloud Services.
Under QuickBooks Workforce, turn OFF Workforce.

wsj333 · ‎May 02, 2022

Good info - not reassuring, but good to know. :) Thanks so much!

Call Attendant means that we have an automated message that people get when they call in here, and then they can choose to dial an extension, etc. Because QB uses an auto-call feature when calling us back (instead of having an actual person call back), if their auto-call doesn't get a real live voice, it disconnects. How convenient.

BigRedConsulting · ‎May 02, 2022

@wsj333 wrote: Call Attendant means that we have an automated message that people get when they call in here, and then they can choose to dial an extension, etc. Because QB uses an auto-call feature when calling us back (instead of having an actual person call back), if their auto-call doesn't get a real live voice, it disconnects. How convenient.

Well, as noted call-backs are common and they're becoming more so as time goes by. And what you describe is a common way do to it. Perhaps it'd be better to also have a direct line for cases when you need it - which is also common.

Come to think of it, I'd just use my mobile phone for this - if I was ever to contact Intuit support. Something I hope to never have to do.

Sharon531 · ‎May 25, 2022

Are you also aware of an 'ADDED' feature that is Automatically ON unless you turn it OFF in the Edit>Preference >Benefits & HR - INCOME AND EMPLOYMENT VERIFICATION

Include automated income and employment verification service powered by The Work Number for Equifax . . . .

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POTENTIAL LEGAL ISSUES WITH QUICKBOOKS