I've been trying to paste in a large handful of new inventory items. Everything goes fine, except somehow QB Pro Premier for MFG 2021 decides it's going to put all sorts of random quantities in the "quantity on hand" fields. No help to be found anywhere; certainly not from the drones in the Philippines.
Now, I've called QB support before, and that is a total waste of time. All they are is people that know less than nothing about the product that they are supposed to support. But they will happily look up keywords and regurgitate to you what they see on their monitor. Newsflash here for the management at QB: Information IS NOT A substitute for knowledge. Until you get people with actual knowledge of your products, you DO NOT HAVE SUPPORT. It is this simple.
I ran a vibrant business with multiple BOMS, multi-configurable complex hydraulic machines and lots of inventoried items. I did this for years using PeachTree Premium for MFGs, 2010 version. IT NEVER FAILED US in the ten plus years we used it. And that was with no subsequent upgrades. I still have the original disks, and if I owned the business for which I now work, I would go back to that product in a flash.
I am going to replace the QB garbage that we do currently use with something way more robust, reliable, and that actually has true support. This may end up being Sage 50 Quantum, with a decent add-on ERP like MiSYS, or, if I can find one that we can afford, it may be something that is truly sole-sourced.
In the interim, I have these observations and opinions to say:
1) QB is not a good product in my opinion. Anybody who reads through these threads cannot reasonably come to any other conclusion.
2) QB enterprise is no better than Premier.
3) QB is only in its position in the small business software market because of their massive marketing and advertising budget.
4) QB obviously has no concern for the problems they continually and repeatedly inflict on their customers. This is self-evident just from this thread alone. This is a chicken-poop problem, and all they can do is have obsequious CSR's tell us that the engineers are still working on it, some two years later? Clearly, they are either not working on it at all, or they're galactically incompetent. Heck, I once worked in an environment in which a completely customized system for selling spares to the airlines was written and implemented well within two years. And that was in 1985!? These twits can't figure out a simple problem today in more than two years? They should all keel over and die from embarrassment.
5) QB Premier for MFG is nothing more than their crappy little landscaper package with a couple of new fields and next to no mfg functionalities. And, yes, I am qualified to say this: I have been a power user of MS Dynamics, Infor SyteLine, NewSuite, and plenty more over the years. Clearly, one should not expect $100k functionality out of a $3k product, but what these turkeys sell should actually work.
6) To anyone using a QB product or contemplating acquiring one: Do not do this. Run as fast and as far away as you can. If you can't swing a package that will truly do what you need done, at least go get SAGE 50 Quantum in the correct version for your business. Sage, at least, has a growth page into some serious and sophisticated products. QB is a dead-end product that will only drive you to drink if you need anything more than basic accounting functionality.
