Product / Service Tab no longer showing variation sku's

Malachiman · ‎October 09, 2023

Since the update, when creating or updating an invoice and selecting the product, the dropdown only shows the main title without the variation number next to it. For example, as in the image, I would select Aoi Hi Blue and it would use to show Aoi Hi Blue with the sku 1434-05, 1434-25, etc. allowing me to select the correct product. Now it only shows the main title. I've went into the settings and everything has a checkmark as it should.

VERY frustrating and unable to provide invoices due to hundreds of SKU's. I would have to select each one to find the correct SKU. Help please.

Kurt_M · ‎October 10, 2023

Thanks for getting back here in the thread, @Malachiman.

We understand how important it is for you to show the SKU on your product and services when adding them to the invoice. Upon checking the screenshot attached to your response, you're using the new invoice experience. Thus, it's the reason the product code doesn't show on your end when you click the Dropdown arrow beside Product/Service. In the new invoice experience, you'll want to select the item or service you want to add to the invoice before the SKU or item code appears.

If you wish to see the SKU before choosing an item inside your invoice, we recommend sending a feature request to our Product Development Team. This way, they can see your feature suggestion and consider adding it for future program updates. We'll write down the steps to get you going:

Access your QuickBooks Online company.
On the top right corner, click the Gear icon.
Select Feedback and then enter your comments or product suggestions.
Once ready, click Next to submit feedback.

Furthermore, we'd added these articles to help you manage invoice payments, and ensure your data stays accurate inside the program:

We'll be happy to have you here again if you have additional questions or tasks you'd like to accomplish inside the program, @Malachiman. Feel free to visit us anytime so we can help you again. Take care, and have a good one!

View solution in original post

CharleneMaeF · ‎October 09, 2023

It can be challenging when you can't select the correct items when creating invoices, Malachiman. I'm here to help you resolve this.

Upon viewing the attachment you've shared, it seems like you're using the new invoice layout. It's the cause why the SKU's are missing. The interface doesn't include the details in the Product/Service column.

As a workaround, I recommend switching to the old layout. This way, you can view the SKUs when adding items to the transaction. Here's how:

Go to the + New menu.

Select Invoice.
Click Old layout.

If the option is no longer available, you may want to rename your items to distinguish them when creating invoices. Please see Step 3 in this article for the detailed steps: Add Product and Service Items to QuickBooks Online.

In addition, I've added an article that can help you gently remind customers about invoice due dates. It ensures the customers pay you on time: Send Reminders Automatically or Manually in QuickBooks.

I appreciate your patience with the changes. Please keep us posted if you have other questions or concerns about working with your sales transactions in QuickBooks. We're always here to help you keep your record accurate.

Malachiman · ‎October 10, 2023

Still no success. The boxes were already checked per your guidance. You will see my new template is now the default and when I type in the product name it still doesn't show the description information with the sku variation.

Kurt_M · ‎October 10, 2023

Thanks for getting back here in the thread, @Malachiman.

We understand how important it is for you to show the SKU on your product and services when adding them to the invoice. Upon checking the screenshot attached to your response, you're using the new invoice experience. Thus, it's the reason the product code doesn't show on your end when you click the Dropdown arrow beside Product/Service. In the new invoice experience, you'll want to select the item or service you want to add to the invoice before the SKU or item code appears.

If you wish to see the SKU before choosing an item inside your invoice, we recommend sending a feature request to our Product Development Team. This way, they can see your feature suggestion and consider adding it for future program updates. We'll write down the steps to get you going:

Access your QuickBooks Online company.
On the top right corner, click the Gear icon.
Select Feedback and then enter your comments or product suggestions.
Once ready, click Next to submit feedback.

Furthermore, we'd added these articles to help you manage invoice payments, and ensure your data stays accurate inside the program:

We'll be happy to have you here again if you have additional questions or tasks you'd like to accomplish inside the program, @Malachiman. Feel free to visit us anytime so we can help you again. Take care, and have a good one!

Malachiman · ‎October 10, 2023

Thank you! I might just have to rename them then for the short term. I appreciate the assistance!

JuliaMikkaelaQ · ‎October 10, 2023

On behalf of my colleague, you're welcome, @Malachiman.

It's our pleasure to help address your issue about managing SKUs on your invoices.

Don't hesitate to get back to the Community if you have other concerns besides your invoices. We're here to assist you.

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Product / Service Tab no longer showing variation sku's