Purchase Order Issues

yaks2much4u · ‎September 07, 2025

We have 2 companies and I use quickbooks online for each of them. I don't understand why some of my forms aren't the same for each company. I log into each company separately. I noticed that I have different invoice forms and purchase order forms available on one of the companies when I log in and not on the other. There are even different drop down boxes available on one of the companies. I have attached a screenshot of each one so you can see. How can I update the one company to what looks like new forms? Well it will only let me attach one file so I will describe what is missing from this screenshot. The other company has 2 boxes available. 1 says customization which drops down with tabs available to choose from then another tab that says design and does the same. If I'm logging into the same quickbooks online version why don't both companies have the same options available? How do we fix this?

[Screenshot removed due to containing PII]

MarkAngeloG

Hi there,

I understand you're seeing different options and forms between your two QuickBooks Online companies. I'd be happy to explain why this can happen.

At Intuit, we are constantly working to improve QuickBooks Online by rolling out new features and user interface updates. To ensure a smooth experience for all of our customers, we release these updates in a controlled, phased approach. It's very common for one of your company files to have received the update while the other is still waiting.

This phased rollout allows us to gather feedback and make any necessary adjustments before the feature is made available to everyone. Rest assured, your other company file is scheduled to receive the update in the future, and this is not an issue with your account.

Regarding your screenshot, you have only posted one from the purchase order with two box options.

If you have additional questions, please don't hesitate to leave a reply. We're always ready to help.

yaks2much4u

I just noticed I didn't crop my screenshot enough and it has our business information listed on it. I can't find anywhere to edit my post. Are we allowed to edit our posts? if not can you please delete my attachment?

Is there any way to request an update to my file so I can have the same invoice forms for both of our companies?

Thanks.

FateCandylaneT

We've got further details when rolling updates to your QuickBooks Online companies, yaks2much4u.

I've seen that you've posted twice in this forum with the same concern. Don't worry, my colleague has already provided a detailed update in regard to the different form interfaces in your other QuickBooks account. Feel free to check their response here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-why-do-some-companies-get-updat...

We’ll leave this thread available if you have any additional queries

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