Thank you for reaching out to us, @flacathconf.

The system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser. Let's perform a few troubleshooting solutions to isolate the issue. 

I suggest using a different browser or a private window to help you fix this so QuickBooks Online runs more smoothly and effectively. Depending on the browser you're using, you can use these keyboard shortcuts:

• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once done, please view your transactions again. If it works, let's clear your browser's cache to fix the unexpected behavior in the product and to have a clean slate. If not, use other supported web engines. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.

You may visit this article to know what computer and browser you need for the best experience when using QuickBooks: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.
 

If you need to manage and track your sales transactions, you can read this article for reference: View sales transactions.

Please comment down below if you need further assistance with your transactions and system-related concerns. We're always here to help. Have a great day!

I'm having the same issue in Chrome.  I don't have the problem if I go to incognito mode, so I cleared my browsing history, but I still have the problem.  Any suggestions?

Hi there, @m_seale.

I've checked our records and haven't found any investigations related to your concern.

Since the basic trouble shooting steps didn't work. I suggest contacting our Technical Support team. This way, they'll be able to do further investigation into this concern. I'll be happy to guide you through the steps of how to reach out to them. Here's how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose how you want to contact our support and fill in the information.

In addition, you can refer to this article for the different types of support we offer at Intuit and their availability: Support hours and types.

Moreover, you'll want to check out this article to learn more about the different supported browsers: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. They'll provide the best and most secure experience with QuickBooks. Also, feel free to visit this article to know more about troubleshooting browser issues.

Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Keep safe!

Nothing works.  I've tried everything and my QBO still hangs up.

Our issue has been resolved.

It appears that the hang up was due to our installation of DashLane.

We have corrected the issue and our QuickBooks is running smoothly.

Passing this on in case you have other users who are also experiencing “freezing” and who use DashLane as a password manager.

Our issue has been resolved.

It appears that the hang up was due to our installation of DashLane.

We have corrected the issue and our QuickBooks is running smoothly.

Passing this on in case you have other users who are also experiencing “freezing” and who use DashLane as a password manager.

I too am having the quickbooks "Unable to see detail screens" when the Dashlane Extension is installed.

I have this problem with both Firefox and Chrome.  If I disable the Dashlane extension, the problem in QBO goes away.

I also made sure I've installed the very latest version of the Dashlane extension (6.2247.1 as I write this).  The issue remains in this version.

So, I'm wondering what the solution is - Is there a way for Quickbooks Online and the Dashlane password manager extension to co-exist?    Please reply with what your "resolution" was to the issue (hoping that it is something other than "Uninstalling the Dashlane extension"

Thanks!

Sorry - wrong link. See

https://support.dashlane.com/hc/en-us/articles/[removed]-Turn-off-autofill-for-a-website-webpage-or-....

Select: Don't autofill on this website.

QB reports it has resolved this issue. Case Number 1590614852.  It is working for me now.