Viewing the uploaded receipt history is crucial to ensure the correct copy is uploaded and the details can be reviewed by your users, Sara. I'll share the possible causes of the issue and the troubleshooting steps to rectify this.
First, let's ensure the correct access is given to your users. Depending on what you want your users to do, you can either Give Desktop and Mobile access or Give only mobile access.
If the accurate access is selected, there are several causes why these issues occur on some of your users' end, and I've listed them below.
- The Operating System (OS) version isn't compatible with the program.
- The mobile app stores too much cached data.
- There's a problem during the update or installation.
I've got the steps to rectify the error message. I'll provide them below.
First, make sure their phone's OS is supported. It can be the cause of why the issue.
Then, I recommend asking them to clear the app's cache. It retains data, which can cause an unusual response to the system. I'll show you how:
Android:
- From the device's Settings, select Apps (varies by device).
- Choose the QuickBooks Desktop mobile app from the list.
- Select Storage.
- Tap Clear cache.
iOS:
- From the device's Settings, select Setting General iPhone Storage.
- Choose the QuickBooks Desktop mobile app.
- Clear the cache to free up the storage without deleting the documents and data for the app.
If the issue persists, I suggest uninstalling the software. Then, reinstall it to refresh the system and ensure the app is on the latest version.
Aside from that, it's also necessary that your users are connected to a strong and secure internet connection. It improves the program's performance and avoids issues.
You can also share this troubleshooting article to help your users resolve the common issues they can encounter while working on the mobile application.
Lastly, you can browse this article to help you and your users review, edit, and match receipts to your QuickBooks transactions. Please proceed to Step 2 for the detailed instructions: Upload receipts to QuickBooks Desktop.
If you have any further questions or concerns about managing your users or categorizing your receipts, please don't hesitate to get back on this thread. I'm dedicated to resolving any issues you may have.
