I'm having the same problem

I understand that you really need to resolve this error, moonstone1, vherodillman.

I can see the urgency of getting this resolved. Since you've completed all the steps to fix this concern, yet the error persists, I recommend reaching out to our Customer Care Team. They have additional tools that will help investigate this further, once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

Here' how to contact our technical support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel.
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

I encourage checking our support hours first to ensure that we address your concerns on time.

Additionally, if you need some resources or answers to frequently asked questions, you may browse some topics from our Help Article page.

I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future. I'll always have your back.

I have disabled the "Show Home page when opening a company file" in Desktop View since ten days now and I did not have QBs to crash since then.

I honestly have had 4 reps work on this with me.  I don't have the time to sit on the phone and have them look at the program with me, and ask me to try this, try that, click here, click there, etc..  I just wish Intuit would resolve this matter for everyone involved that is having this problem, which it looks like there are several people dealing with the same issue

I am having the same issue.  I am a small accounting/bookkeeping firm with over 40 clients.  Every time I open the software I have to go through numerous crashes and till I can get one to stick.  Often times even when it stays open, it’s a frozen screen if I navigate towards payroll, I then have to control alt delete to shutdown, and start the process over.  I have rebooted, uninstalled - installed, file doctor ect - no results.  I came here for the 5th time looking for help.  I am now on the 5 reboot for a file that will not stay open for more than 1 minute.  I am beyond frustrated.  

We are all at that breaking point, i have been looking for alternative programs

How do you disable the show home page upon startup?

Hi there, Miggity.

I appreciate all the efforts that you've exhausted just to get this working. At this point, I'd recommend reaching out to our technical support so we investigate this issue and help get you up and running again. Here's how to connect with us:

1. Open QuickBooks Desktop.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Click Contact Us at the bottom, then enter a brief description of your issue.
4. Select Let's talk, and then pick a support option.

If you the product crashes when you go to the Help menu, you can contact us through this link and we'll get you up and running again: QuickBooks Desktop support.

For more resources, while working with your payroll transactions, you may check out some topics on this page: Process payroll.

Don't hesitate to add tag me below if you have further questions. I've got you covered.

I have reported a similar issue which happened during our billing cycle. It was very frustrating and I still have not had a response from your Quickbooks team.

In this thread someone posted this workaround that has worked for me.  The crashing has stopped.  One time when you get Quickbooks to stay open - go to preferences and uncheck the open to Homepage box.  Then save.  So it is no longer trying to open the Quickbooks Home page.  This has stopped my crashes.  If it goes back to crashing - I also have started to look for alternative accounting software.  Even though I have been using Quickbooks for 20 years.  This problem if not addressed is not workable for my business either.  But for now - the unchecking of the Home Page has stopped the crashing.  Try that.

Okay. I just spent the last 25 minutes with Quickbooks support and a chat box. They took control of my computer and I followed their cursor. You have to be able to sit and watch and do. What they did was basically "updated Quickbooks to the latest release version".I was in Help/Update QB Desktop/Update now. You need to get QB up and running before you can do this, I think. I have just kept QB up and minimize it at the end of the day. I restarted my computer while they were still on with me and it did not crash. I am hopeful that this worked and it won't crash anymore. Here is the email they just sent me as to how I got to communicate with this support person. 

Hello STEPHANIE GOES,
 

Thank you for contacting us.

Here are the steps on how you can contact us: 

Please follow these steps:
 In QuickBooks:
 1 Go to Help menu.
 2 Click Contact us at the bottom of frequently asked questions.
 3 Type your Question or Inquiries (call me back).
 4 Select call me back option.
 5 Confirm the information and the callback.
 6 Click close.

You could also place a callback request or initiating a chat through this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us

If you have additional questions about QuickBooks Desktop or the specific topics we discussed, you can go to our Learn and Support website: https://community.intuit.com/quickbooks-desktop to know more, post questions and interact with other QuickBooks users.

Thank you,

Kirth Michael

Intuit QuickBooks Desktop Support

I just did as you suggested and right after that i tried to print the check register, boom...program crashes and shut down...ugh!!! so very frustrating!!

---

@netofpa wrote:

I just did as you suggested

 

---

@netofpa 

Which action did you do? Disable the homepage box or else?

Having the same problem ---

Hi there, Mary914.

Can you tell us more details about your concern? Is there a specific error when QuickBooks is crashing? We're asking these questions to make sure that we will give you the right troubleshooting and information to address the issue.

Please add a reply below to share more details. We look forward to it.  

I'm having the same issue.  I am using Quickbooks 2022 Pro Plus Desktop, and it crashes at least 2-3 times when I first open it.  This has been occurring since the last patch.  Please fix.  

It sounds like you've been through a test about opening QuickBooks Desktop, Lheidenreich1.

I want to assure you that I'll help you get this fixed. Below are the possible reasons why QuickBooks crashes:

• Your company name may be too long.
• You may have a damaged or missing QBWUSER.INI file.
• You may have corruption on your hard drive.
• Your program files or QuickBooks Desktop installation may be damaged.
• You may have a damaged Windows operating system.

If you haven't already, you can run the Quick Fix my Program from the QuickBooks Tool Hub. This will run a quick repair on your program. Here's how:

1. Download and install the latest QuickBooks Tool Hub.
2. Once done, open the file and select Program Problems.
3. Select Quick Fix my Program.
4. Start QuickBooks Desktop and open your data file.

If the problem continues, you can check this article and proceed with other troubleshooting steps to help fix the crashing issue: Fix issues when QuickBooks has stopped working.

Also, I encourage you to visit our Help page. We have articles if you need tips for your future tasks.

Get back to the Community again if you have any other QuickBooks queries. We are always open to help.

@GlinetteC 

None of these things are the problem. It's the latest release of QuickBooks that's the issue, which is clear to many when we read this very long thread of issue reports.

I am having the same issues. Have never had this issue until 2022. Makes it near impossible to work efficiently. You need to fix this!!!

I am an IT person. I was going to disable the home page, but my customer did NOT want the home page disabled. I PERSONALLY would have done that for ME temporarily. I have not seen a comment here that definitively states that this is the "solution" from Intuit. And it wouldn't really be a solution, it would be a workaround! Wouldn't Intuit support tell us that this is their official workaround until they figure things out. I don't take suggestions from users willy-nilly - I came here to get a definitive "we fixed it" and "how to" from Intuit. Plus to complain for my customers (multiple) that are bending my ear.

It has nothing to do with the Company Files. I have customers that have 10 Company Files and each file is having the problem at random times after having been verified/updated to 2022 just a couple months ago. So, let's not blame a corrupt company file.

I understand how beneficial it is to have QuickBooks Desktop running, @jkniew. I'll make it up to you by making sure you get the urgent help you need. 

Going back and forth isn't easy, and I know how important time is when running a business. I can also see the importance of having this crashing issue sorted out so you can work smoothly.

To clarify, have you received an error message on your end? This will help me check for any ongoing reports about QuickBooks crashing so I can provide you with the best fix.

May I also know what actions were taken when you encountered the issue? Did you perform the troubleshooting steps outlined by my colleague above? You can also check this link for more details: Verify and Rebuild Data in QuickBooks Desktop.

Since we aren't allowed to access customer's accounts, I'd recommend getting in touch with our Technical Support Team. One of our specialists can use tools like screen sharing and can double-check what’s causing this issue. Please take note of our support hours, so we can address your concerns on time.

Here's how:

1. Click the Help menu at the top of your QuickBooks screen.
2. Choose QuickBooks Desktop Help or press F1.
3. Enter a description of your issue, then click Continue.

Here's an article you can read for more details and troubleshooting steps: What to do if you can't open QuickBooks Desktop.

You can always count on me if you need anything else with accessing or managing your account. I'm always here to address them for you. Take care.

i disabled the home page

I've tried ALL the troubleshooting advice and I continue to have the issue.  This is not a computer, hard drive, operating system, firewall, AV problem, it's a software issue.  The problem became worse after the last patch.

Instead of delaying the fix by prompting users to jump through hoops when it's been stated by many that nothing fixes the issue, how about fixing the bug in the release?

No warning, no error message, it just shuts down!

Whole program just closes and i have to restart