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ncsparky1
Level 1

Quickbooks 2009 or Microsoft Word having printing problems

I've been having problems with QB 2009 not emailing, now I found out it's not printing either.  I tried Microsoft Word 2010 and it's only printing sometimes, but I can email from it.

The printing gets frozen up.  It worked one time after taking advise from a forum to turn off printer, restart Windows, then try again.  It printed that time, but has stopped again.  Any thoughts.  Must be something in common here. Printer works from my phone though.  It's a wireless printer.  Thanks for the help.

5 Comments 5
JamesDuanT
Moderator

Quickbooks 2009 or Microsoft Word having printing problems

We'll get this working for you, ncsparky1.

 

There are different reasons why we encounter printing issues in QuickBooks Desktop. In addition, we also have more solutions to fix it. The first solution would be to run the QuickBooks Print & Print Repair Tool.

This will fix common errors. For more details, you can follow this link: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

If the same thing happens, you can proceed to Solutions 2-4.

 

Another article might be a help to get more options in fixing the error: Resolve printing issues.

 

Please let me know how this goes so we can assist you more. Additional details of the error would be appreciated.

ncsparky1
Level 1

Quickbooks 2009 or Microsoft Word having printing problems

I tried to install the repair tool, then it gave me another thing to download for Windows Vista(NET Framework 4.7). When I try to install it, it says 4.6 is the latest that can be used on Windows Vista.  I installed 4.6 but the repair tool won't work.  I guess it needs 4.7 which I can't download???? Help

ncsparky1
Level 1

Quickbooks 2009 or Microsoft Word having printing problems

For some reason it started printing without using the repair tool :0 What is going on?? first problems with sending email, then printing.   I have a laptop I can't even get to send email from, and I've got QB 2017 and Windows 10 on it....  What is going on?? Frustrating

DivinaMercy_N
Moderator

Quickbooks 2009 or Microsoft Word having printing problems

Hi there, @ncsparky1.

 

I appreciate you performing the steps provided by my colleague JamesDuanT. There are times that files get corrupted and it's best to make sure that you're QuickBooks Desktop (QBDT) is up to date. QuickBooks regularly provides maintenance release and product updates to fix emailing concerns, add features and enhancements, and update compliance information. 

 

Also, let me share a few possible reasons that QBDT can't send an email:

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • The domain admin was blocked.
  • Account security settings from your email provider.

Moreover, to avoid unusual behavior when working with QuickBooks. Let's make sure that your computer hardware and operating system meet the minimum system requirements, please refer to this article link: System requirements for QuickBooks Desktop 2017

 

If you have additional concern, please feel free to leave a reply below. I'm always here to hep you. Stay safe and take care always!

ncsparky1
Level 1

Quickbooks 2009 or Microsoft Word having printing problems

I went in to my XPS Document Writer and found that it was "Paused".  Whatever that done to make it right, I don't really know.  I just saw the mention of it on one of the post and thought I'd give it a try.  I reset it and now I can send email from my 2009 QB:)  I still have a problem with my laptop with Windows 10 and QB 2017 though.  I still can't email with it.  It won't even open my Windows Mail account so I can try to edit it:(  Oh well, at least one is working.  Still got a ways to go to where I need to go, but this will keep me in business for now:)

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