QuickBooks 2019, 2021 and 2023 Enterprise Trial Freezing. Even Sample Company (Not Responding).

Anonymous · ‎June 25, 2023

Frustrating issue with QuickBooks Desktop 2019, 2021 and 2023 Enterprise Trial version.

-Single User, Single PC, not running over network.

-Windows 10 Pro fully updated and current.

Customer had an old and very slow 10 year old mini PC with QB Desktop 2019, Office 2016, UPS Wordship, FedEx Ship Manager, and Chrome browser. Ran fine, just super slow.

Installed a new PC with a i5-12600K, 2x16GB DDR4-3200, Z690 series motherboard, 2 x Samsung 970 EVO Plus NVME in RAID 1. Everything ran great except for QuickBooks. Within 10 minutes to 1 hour it would freeze, but never while you were actually using it. Only when you walk away or are using something else.

-All power saving disabled. No drive power down. No hibernation, etc.

Upgraded to Desktop 2021 and same problem. Nothing in QB Tools changed a thing and no errors are ever found. All other programs and PC functions operate perfectly.

Troubleshooting steps taken to find problem:

-Reformatted and installed clean Windows 10 in standard AHCI on single NVME drive. Same problem.

-Reformatted and installed clean Windows 10 on single Samsung 870 SSD SATA 3. Same problem.

-Installed on new PC with I3-13100, B760M Motherboard, different brand 2x16GB DDR4-3200, 2 x Samsung 870 EVO in RAID 1, different 600W Power Supply. ** Ran fine all day, until I closed QB and it updated upon reopening. Within 10 minutes it was frozen again!!

-I've updated to the latest motherboard BIOS and downgraded several versions.

-I've updated to the latest drivers and downgraded several versions.

-Disabled XMP in BIOS for RAM and ran as auto-detected DDR4-2400.

-Systems are not overclocked and are ran at basically default settings.

-Tried running as Administrator and in Windows 8 Compatibility mode, etc.

I've only happened to catch it once as it was freezing and caught a popup error about lost connection to the company file and to check network settings.

I am at a loss. It appears to be an issue with QuickBooks, a QB update, or QB running on newer hardware, but I'm sure many others are running on similar hardware. I have to be missing something!

Another customers Intel 3rd gen PC was dying and they ran to Walmart and bought an HP i3-10100 with 8GB ram and a 256GB SSD. I reinstalled their software along with their QuickBooks Desktop 2023 and it's been running fine.

I guess I'll install another clean copy of Windows 10 Pro today and QuickBooks 2023 Enterprise Trial. Update Windows and QuickBooks and test a sample company.

Does anyone have further suggestions?

Thanks much!

Anonymous · ‎July 05, 2023

Allowed FSM to upgrade to v3709 and within the hour QB was frozen. It's definitely something related to FSM v3709.

Don't install FedEx Ship Manager. Problem solved.

If you need FSM v3709... Then I don't know what to tell you! QuickBooks doesn't like it in the least!

View solution in original post

Fiat Lux - ASIA · ‎June 25, 2023

I prefer running QBD on Windows 10 Home over Windows 10 Pro.

LeizylM · ‎June 25, 2023

I see you've been through a lot of trying to get things how they should be, skeil909. I'm here to provide additional steps to resolve the freezing issue.

We can use the QuickBooks Refresher Tool to perform a mini repair on your QuickBooks Desktop.

Here's how:

Close all QuickBooks Desktop versions.
Download the QuickBooks Refresher Tools.
Save the file on your desktop.
Run the QBRefresher Tool.
Re-open QuickBooks Desktop.

If you still experience the issue, let's proceed to the next solution. Please follow the steps below:

Download the QuickBooks Install DiagnosticTool.
Save the file to the local Desktop.
Close any programs and run the QBInstall Tool.
Restart your computer after running the tool to ensure the components are properly updated.

After that try opening the QBDT to double check. If the same thing happens, please check out this article for more troubleshooting steps: What to do if you can't open QuickBooks Desktop.

If the issue persists, I recommend contacting QuickBooks Customer Support. This way, they can access your account in a secure environment and help with freezing issues.

Here's how you can reach them:

Open QuickBooks Desktop.
Click the Help tab at the top menu bar.
Press QuickBooks Desktop Help or press the F1 key.
Tap Contact Us.

Please let me know if you encounter any other issues by leaving a comment in this thread. I'm always ready to assist. Take care and have a good one!

Anonymous · ‎June 27, 2023

I ran them all again to no avail, but as I said, I had already ran all the QBTools and diagnostic software several dozen times.

On Sunday morning, I removed and recreated the RAID 1 volume and reinstalled Windows 10 Pro.

-Installed only the required MSI MB drivers from MSI website and updated Windows to current patches.

-Installed QB 21, restored the company file, ran QB updater and restarted.

-Disabled all power saving features, installed no further software and began testing.

-Opened up QB, company file and several company file windows.

-Checked back periodically every 10m to 2 hours and went through company data, exited and reopened 2-3 times.

-Repeated above testing steps several times and left on all night. Still running fine this morning.

Today I'll install UPS Worldship and repeat QB testing. If that works I'll install FedEx Ship Manager and do the same tests and so on...

Sooner or later I'll figure it out! So help me!

LeizylM · ‎June 27, 2023

I appreciate you for trying some steps to resolve the issue, skeil909.

If you're still experiencing the same issue, I suggest contacting our Customer Care Team. This way, one of the agents can pull up your account securely and helo check the cause of the issue. You can follow the steps I provided above on how to reach them.

Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.

You can check our Help articles page to learn some tips and tricks in managing your QBDT account. From there, you can read great articles that can guide you through the steps by steps process.

Please let me know if you need further assistance fixing the problem. The Community and I will be here to help you.

Anonymous · ‎July 05, 2023

I've narrowed down the problem to FedEx Ship Manager v3709. QB 2019, 2021 and 2023 (trial) run just fine until FedEx Ship Manager v3709 is installed. Once FSM is loaded all versions of QB begin freezing. Aside from QB all other software continues to operate normally and without issue.

The drive image from the old 3rd gen Intel PC with FSM v35xx runs just fine when restored to a new PC. I'm going to upgrade FSM today, when I find some time, and see if it begins freezing as well.

Anonymous · ‎July 05, 2023

Allowed FSM to upgrade to v3709 and within the hour QB was frozen. It's definitely something related to FSM v3709.

Don't install FedEx Ship Manager. Problem solved.

If you need FSM v3709... Then I don't know what to tell you! QuickBooks doesn't like it in the least!

AlcaeusF · ‎July 11, 2023

Hello Melbourne PC,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.

CajunControls · ‎August 17, 2023

We too were having these problems, and we too just installed fedex ship manager around the time of the impending strike that was averted. It is that version (3709) We decided we did not like the program itself and have used the online version instead. So, the ship manager has been installed, but not opened. It has effected those two desktops with random freezes anyway. My 2023 PC, QB froze within minutes of start up this morning. I will uninstall the fedex ship manager. Another thread shows that we updated from 21 to 23 version Enterprise and all updates, tool hub, fix program, company file, etc.

The server does not have ship manager on it, (it is a server) so I do not know if it freezes there as a comparison. Our other desktop that runs QB is seldomly used and does not have fedex ship manager on it.

Thanks for posting the possible correlation.

BJ Cashman · ‎October 10, 2023

I was extremely grateful to discover this thread. I was panicking thinking I was going to have to spend $1000 for another QB Desk Pro disc. As soon as I deleted FedEx Ship Manager my QB 2019 stopped freezing. Thank you Thank you Thank you!!!!!!!

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QuickBooks 2019, 2021 and 2023 Enterprise Trial Freezing. Even Sample Company (Not Responding).