Quickbooks 2019 says Windows Server 2011 compatible, force installs .NET 4.7 which is not

DTMT · ‎January 08, 2019

So first off, the relevant Quickbooks 2019 compatibility article.

https://quickbooks.intuit.com/community/Getting-Started/System-requirements-for-QuickBooks-2019-and-...

It indicates that the desktop client and Database Server are compatible with Windows Server 2011 Standards.

Problem. Installing Quickbooks 2019 forces (without asking) an install of .NET 4.7 as part of the install process; this does not appear to be something one can stop, and there's certainly no option to decline. Whereas Windows Server 2011 Standard does not support higher than .NET 4.5.2 because it runs Exchange Server 2010, and *installing .NET 4.7 WILL break Exchange Server*.

Is the article incorrect and in need of revision, or is there a way to use QuickBooks Pro 2019 without upgrading to .NET 4.6/4.7?

DTMT · ‎January 11, 2019

@Anonymous

After speaking with Intuit Technical support, I have found that .NET 4.7 is required for QuickBooks 2019.

This contradicts the listed system requirements from the link I posted in two ways:

1) The system requirements say .NET 4.6 is required. Clearly this is incorrect.

2) If .NET 4.7 is required, then Windows Server 2011 Standard is incompatible, as it will break Exchange 2010 that is bundled with the server. Microsoft's own documentation is very clear about what is supported.

https://docs.microsoft.com/en-us/Exchange/plan-and-deploy/supportability-matrix?view=exchserver-2019

Hopefully, someone on the QuickBooks team will modify the article to make it correct.

View solution in original post

Anonymous · ‎January 08, 2019

Hello, @DTMT.

Thanks for posting in the Community. Allow me to help route you to the right support that can assist further in checking the right option for your Windows Server 2011.

Our Desktop Care Support have the tools that'll help determine if we can downgrade or revert the update for the .net framework for your Windows Server. They'll be able to access your account in a secure environment and check this issue further.

Here's how to get their contact information:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks Version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

Keep me posted how it goes. I'll be here to help if you have other questions about installing your QuickBooks. Have a good one.

DTMT · ‎January 11, 2019

@Anonymous

After speaking with Intuit Technical support, I have found that .NET 4.7 is required for QuickBooks 2019.

This contradicts the listed system requirements from the link I posted in two ways:

1) The system requirements say .NET 4.6 is required. Clearly this is incorrect.

2) If .NET 4.7 is required, then Windows Server 2011 Standard is incompatible, as it will break Exchange 2010 that is bundled with the server. Microsoft's own documentation is very clear about what is supported.

https://docs.microsoft.com/en-us/Exchange/plan-and-deploy/supportability-matrix?view=exchserver-2019

Hopefully, someone on the QuickBooks team will modify the article to make it correct.

Anonymous · ‎January 11, 2019

Hey there, DTMT,

Thanks for getting back to us and for letting us know how our representatives helped you get back on track.

The resolution you've shared will surely benefit other users in this forum. I find this a great idea and I'd like to put this forward to our developers, so I'd encourage you to send them your suggestion. Let me guide you through the steps:

Click the Help tab.
Scroll down to Send Feedback Online.
Select Product Suggestion.
Choose Product Suggestion for the Type of Feedback.
Product Area is optional.
Enter your suggestion.
Click Send Feedback.

That should do it, DTMT. Your request goes directly to our engineers who consider feedback for future QuickBooks enhancements.

Please let me know if you need further help. I'm always around to lend you a hand. Have a great day!

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Quickbooks 2019 says Windows Server 2011 compatible, force installs .NET 4.7 which is not