QuickBooks 2022: Can't open other company from from desktop application.

Hi there, GrumblePuss.

Thanks for reaching out for support here in the Community. I want to make sure you're able to use your QuickBooks Desktop account without it crashing.

In this case, I recommend running the Quick Fix My Program from the QuickBooks Tool Hub. If you haven't already, you'll need to download the Tool Hub first. Once you've done that:

1. Select Program Problems in the QuickBooks Tool Hub.

2. Choose Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

The following article provides additional info on this process as well as other solutions: Fix issues when QuickBooks has stopped working

Please give this a try and let me know how things go afterward. I'll be here if you need assistance with anything else.

@GrumblePuss 

Are you running QB on Win 11?

Yes, it is running on Windows 11.

I have attempted running the quick fix option in the tool hub, but the same problem is occurring.

Thanks for returning here, @GrumblePuss. We appreciate the additional info you shared here. Moreover, we recognize your effort in performing the steps provided by my colleague. This time allow us to chime in and route you to the best possible help.

Since you performed the Quick Fix option. We recommend contacting QuickBooks Desktop Live Support. They're an expert in locating the root cause of the error of your company file to why it isn't opening to your QBDT account. Moreover, their tools are equipped to pull up your account in a secure environment.

Here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   - If you don't already have an account, make sure to Create a new account.
6. We'll email you a single-use code. Enter your code and select Continue.
   - If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

Additionally, we'll share these articles for future reference:

• File types and extensions used by QuickBooks Desktop.
• QuickBooks Desktop Microsoft Windows 11 Compatibility.
• System requirements QuickBooks Desktop 2023.
• Move or reinstall QuickBooks Desktop to another computer.

Drop a comment below if you have follow-up questions or concerns about running QBDT. I'm more than happy to assist you. Take care and have a wonderful day ahead.

I've noticed some users reporting this crashing issue while running QBD 2021-2023 on Win 11 over the past few weeks. Perhaps the root cause is the Windows update conflict with QuickBooks.

Alright. So far, tons of fun. I have done a full uninstall/re-install of QB Desktop. Same problem continues. I was able to find a common error in the logs each time the user attempts to switch company files, and that is ntdll.dll. Looks to be some kind of heap error, so a possible memory leak when attempting to switch company files. I have made sure the program is updated to the latest version available of QuickBooks Desktop 2022, but the problem continues. Running a full sfc /scannow and dism scan and repair. I'll let you know if those do anything.

In the meantime, any ideas?

Hi there, @GrumblePuss. I appreciate you getting back here. I'm aware of how difficult it can be to be unable to access your company file. I'll provide additional measures you can take in troubleshooting.

Sharing the steps you've performed is a helpful way for me to provide other troubleshooting steps you haven't tried yet. Since you've already ensured that your QBDT is updated, we can move your company file to another location and open it. Let me guide you on how:

1. Navigate to the Start menu and enter File Explorer into search. Then, open File Explorer.
2. Look for the folder with your company file (it’s usually in your QuickBooks folder. It looks like this: [Your company name].qbw.).
3. From there, right-click your company file and select Copy.
4. Next, right-click anywhere on your desktop and click Paste.
5. Once done, open your QBDT 2022 and go to File. Then, select Open or Restore company.
6. Find the company file you copied to your desktop and click Open.

If this works, the file location is the issue. That said, you have to move your company file to a new folder. If you share your file on a network, you’ll need to share the new folder. If the same thing happens, it might be due to data damage. To fix this, you can restore the recent backup of that company file.

To know more, read this article for reference: Can't open your company file in QuickBooks Desktop.

However, if the issue still persists, I recommend contacting our Technical support team to investigate the issue further. Once connected, you can also request a screen-sharing session so they can review your account setup. Doing so will help them identify the root cause of the error and guide you in fixing it. Here's how:

1. Open your QBDT program and select the Help icon.
2. Next, click QuickBooks Desktop Help.
3. Then, select Contact Us.
4. Enter a brief description of your issue (Example: Cannot open other company files in QBDT 2022) and select Continue.
5. Log in to your Intuit account and select Continue and then Continue with my account.
6. You'll receive a single-use code and input it. Then, click Continue.
7. From there, choose either Chat with us or Have us call you.

In the meantime, you can access your company files by manually opening them directly in the folder where they are located.

You're always welcome to post a question again if you have other concerns regarding accessing your company file. I can assist right around the corner. Have a good one.

The funny thing is that there is no issue when opening the company files directly. This error only happens if there is already a company file open and there is an attempt made to switch to another company.

If you select the option to open a company file from the file menu, the program crashes when attempting to open the file select dialog box. The same issue happens if you select a company from the list of previous companies in the file menu.

Again, there is no issue opening files and working in them if you navigate to the company file in file explorer and click on it. There is also no issue when opening quick books and it automatically opens the most recent company file.

@GrumblePuss  Hey

If you're unable to open another company file from the QuickBooks Desktop application, follow these steps to fix the issue:

1. Close QuickBooks: Ensure QuickBooks is completely closed on your computer.
2. Restart Your Computer: A simple restart can often resolve software glitches.
3. Update QuickBooks: Make sure you're using the latest version of QuickBooks. If not, download and install any available updates from the official Intuit website.
4. Check File Permissions: Ensure you have the necessary permissions to access the company file. Right-click the file, go to "Properties," and make sure it's not set to "Read-Only."
5. Use the File menu: Open QuickBooks, then go to the "File" menu and select "Open or Restore Company." Choose "Open a Company File" and browse to the location of your company file. Select it and click "Open."
6. Check for File Corruption: If the file won't open, it may be damaged. Use QuickBooks' built-in file repair tool, or restore from a backup.
7. Check Hosting Settings: If you're in a multi-user environment, ensure the hosting settings are configured correctly. Go to the "File" menu, select "Utilities," and make sure "Host Multi-User Access" is enabled on the server computer and disabled on workstations.
8. User Account Control (UAC): If you're using Windows, sometimes UAC can block access to certain files. Try right-clicking the QuickBooks icon and selecting "Run as Administrator."
9. Network Issues: If your company file is on a network drive, check for network connectivity issues or file sharing problems.
10. Firewall and Antivirus: Make sure your firewall or antivirus software isn't blocking QuickBooks. Add QuickBooks as an exception if necessary.
11. Reinstall QuickBooks: If all else fails, uninstall QuickBooks and then reinstall it. Be sure to back up your company files first.

If the issue persists after trying these steps, consider reaching out to QuickBooks customer support for further assistance, as there may be a more specific issue with your setup that requires professional help.