cancel
Showing results for 
Search instead for 
Did you mean: 
trhughes003-gmai
Level 1

Quickbooks app Functionality is broken 10/11

Within the last two days I've lost certain functions on the Quickbooks app (iPhone).

 

The big one at the moment is the snap receipt feature is completely gone, I use this almost daily and need it to work. Why has it been removed?

 

Second, with the new progress invoicing they've forced us to use I have several problems with. I invoice solely in the field with the app on each job site. Previously, all in one efficient "motion", I've been able to select create invoice, add customer, enter each field for the customer, then create the invoice and send it,

 

Now when you create invoice and enter the customers information it gives you one line to do so, and when you go to the customers page its all on the address line and not city and state etc. It doesn't populate the customers card correctly as it did prior to the progress invoicing. So now I have to go to create customer and enter the data first, save it, and then go create an invoice. This may seem trivial but it worked before and it slows me down when im writing 30 invoices a day. Example pics below.

 

Also if you create the invoice the latter example i stated, you cannot turn off shipping to the customer on the invoice.

 

As of this morning I can no longer click on my bank accounts to refresh them at all, it does nothing.

 

one other item not really used by myself, the cash flow button was broken but looks to be gone completely now.

 

IMG_8962.PNGIMG_8964.PNGIMG_E8963.JPG

 

 

 

 

1 Comment 1
JuliaMikkaelaQ
QuickBooks Team

Quickbooks app Functionality is broken 10/11

Thanks for sharing detailed concerns and adding screenshots, trhughes003.

 

Upon checking, there's an ongoing investigation about managing invoices in the QuickBooks Online app. Our product engineers have been notified and are now working on a fix. Thus, I recommend contacting our support team. This way, you'll be added to the list of affected users. Once the solution is available, an email notification will be sent to you. Here are the steps to contact us:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help (?).
  3. Select the Search tab, then click on Contact Us.
  4. Choose a way to connect with us:
  • Start a chat with a support expert
  • Get a callback from the next available expert


Please be guided that for Plus, Essentials, and Simple Start subscriptions, support will be available Monday-Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. If you're using the Advanced version, the assistance is at any time and any day.

 

Regarding your other concerns, you can perform some troubleshooting steps to get those features get back working.

 

Before that, make sure you have a stable internet connection. Then, follow the steps below:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Select Refresh Data. It may take a few minutes.
  3. Click Refresh to confirm.

You can also uninstall and reinstall the app if the issue persists.

 

You can check this article to learn more about receiving payments on your mobile app: Receive an invoice payment using the QuickBooks Online mobile app.

 

If you have other questions or concerns about QuickBooks features, feel free to message us anytime. We're here to assist you further.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us