Quickbooks App = Nightmare for businesses

I’m glad to hear that someone else knows my pain. I have been dealing with a crashing app as well. I have followed the same steps to no avail. I called Quickbooks support and they said they don’t support the phone app and had no access to a customer support number. They said I would have to open my app to get the number that I need to call. Doesn’t do me any good if I can’t open the app. Not impressed. Maybe this will get someone’s attention. 

This isn't the experience we want our users to have when using the QuickBooks Online mobile app, Pool. I'll route you to our Live Support team for further assistance in this matter.

One of our support agents will take a closer look at this and assist you in troubleshooting the mobile app to restore your QBO experience as quickly as possible. Here's how to reach out to them:
 

1. Inside QuickBooks Online, navigate to the Help menu.

2. Select the Search option and type "contact support".

3. Choose the Contact Us tab at the bottom.

4. Enter the question, keyword, or topic you need help with.

5. Follow the prompts, then choose a way to connect with us.

Be sure to review their support hours so you'll know when agents are available.

If you have any additional questions, please don't hesitate to reply. We're here to help.

I appreciate you reaching out to me. I will follow those steps and hope and believe that we will get it working. This has been very frustrating.

Thank you