Edition: QuickBooks Enterprise Gold edition (Desktop)
Accessing multi-user (shared) files over the network is unbelievably slow. The primary company file is around 900MB (was previously 1.2GB before a recent condense action). It takes upwards of 60 seconds to change the company, and when you open the main company file it says something like "Reading Transactions" for much of the time. Additionally, using otherwise simple portions of the application (like editing payroll schedule) takes about 90 seconds to complete for just a single employee.
This issue occurred previously when one of the desktop PCs was acting as the host, but moving the files to a new Windows server has not solved the issue. All connectivity from desktop to PC to the server is validated to be 1Gbps with no latency, all desktops are running newer-gen Intel i7 CPUs, 32GB of RAM, and M.2 SSDs with little resource utilization on the PC while the issue is occurring (20GB+ RAM free with no CPU or network utilization). The server is also not under any resource load. The server is running QuickBooks Server Database Manager, and the files are accessed via a shared folder.
We have run the QuickBooks Install Diagnostic Tool on the PCs, we have run the verify and condense utilities, and have run the QuickBooks Tool Hub (Quick Fix my File, Quick Fix my Program). All PCs and the server have all the latest Windows Updates.
I spoke with QuickBooks support this week (Case #: 15113249709), but they told me there is nothing they can do or recommend.
I'm looking for any bold suggestions at this point, as the application is completely unusable at this point.
