Quickbooks Enterprise 2024 Asking for Windows Admin Credentials

I appreciate the actions you've taken so far to resolve the error, DMD6. I've got steps so your users will not be prompted with a permission error when opening QuickBooks Desktop (QBDT).

The error message “This action requires Windows administrator permissions” indicates that your current user account lacks the necessary privileges.

First off, ensure the access folder is in multi-user mode and that the correct Windows permissions are set. To view the summary of the restrictions configured for a user profile, click on the user and then select View User.

To verify the permission is configured correctly, follow these steps:

1. Open the Windows Start menu and then open File Explorer.
2. Right-click on the folder that contains the company file, then select Properties.
3. In the Properties window, go to the Security tab and select Advanced.
4. Choose QBDataServiceUserXX and click Edit.
5. Set the following settings to Allowed:
   • Traverse Folder/Execute File
   • List Folder/Read Data
   • Read Attributes
   • Read Extended Attributes
   • Create Files/Write Data
   • Create Folders/Append Data
   • Write Attributes
   • Write Extended Attributes
   • Read Permissions

If your permission isn’t correctly set, follow the steps below:

1. Right-click the folder that carries the company file.
2. Go to Properties, then select Security and Edit.
3. Choose QBDataServiceUserXX and then click Full Control.
4. Press Allow.
5. Click Apply, and then press the OK button.

For more detailed steps, check out this article: Set up folder and Windows access permissions to share company files.

If you are still experiencing difficulties after completing the recommended steps, consider seeking assistance from an IT specialist. Their specialized skills can help identify and address the underlying problem.

Moreover, you can utilize this article for future use if you want to back up your accounting data: Back up your QuickBooks Desktop company file.

Let us know if you have additional concerns or questions about accessing your company files in QuickBooks Desktop. Our team is always here to offer help.

Hello,

Thanks for the follow up. I have already made sure that the 'QBDataServiceUser34' had full control permissions on the folder where the company files are located. The problem still remains and it only happens every 3-5 days or so. The only way I can get it to work again is to logon with Windows Administrator credentials to clear the UAC prompt, restart the 'QuickBooksDB34' service (required Windows Admin credentials), or I have to reboot the server (any of these fixes it for only 3-5 days). Again, these are not ideal solutions as I am not always near a computer where I can help my users when they need it, and therefore, they are unable to use QuickBooks until I am able to login and perform one of the above listed "fixes". It is happening far too frequent and is becoming a nuisance to me and my QuickBooks users. Please let me know if you have additional ideas or troubleshooting steps. Thank you.

It's concerning when the issue has been recurring for an extended period, @DMD6. I'll point you in the right direction to resolve the error prompt received by your users in QuickBooks Desktop (QBDT).

Since the issue persists after performing the suggested troubleshooting, I recommend reaching out to our customer support team. This way, they can look into this further and walk you through the resolution. They can also initiate an investigation if need be.

To do that:

Go to the Help menu and click QuickBooks Help.
Select Contact Us.
Provide a brief description of your concern, and click Continue.
Log in to your Intuit account, select Continue, then Continue with my account.
Enter the single-use code you received in your email and hit Continue.
Choose between Chat with us or Have us call you.

Furthermore, you can refer to this article to manage your users in QBDT: Create and manage users and roles in QuickBooks Desktop Enterprise.

You can ask us anytime whenever you have further concerns regarding user permissions. We'll always be available to help you out. Stay safe.