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grlajolla
Level 1

Quickbooks for mac 2021 updates and adding items

I recently upgraded to quickbooks for mac 2021. I was using 2016 version. 2021 will not do any updates. It will just say put quickbooks in your applications folder then open from there for updates. OK but that is where it is being launched from and no updates will happen.

 

2nd issue, if I try to create an item or edit on old item, quickbooks immediately crashes and I have to relaunch. Very frustrating.

 

How can I fix either issue?

2 Comments 2
Charies_M
Moderator

Quickbooks for mac 2021 updates and adding items

You've reached the right place for help, grlajolla.

 

This crashing behavior can be fixed by performing some troubleshooting steps to resolve this right away. I recommend running our QuickBooks Tool Hub. This fixes uncommon issues in your QuickBooks Desktop (QBDT) software.

 

Here's how:

  1. Close your QuickBooks application
  2. Download the QuickBooks Tool Hub file.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

You can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.

 

If the issue persists, let's try verifying and rebuilding your QuickBooks Desktop for Mac, I suggest doing so. This helps identify the most commonly known data issues within the file and resolves it.

 

Before we begin with the troubleshooting, let's secure a backup of your company file. Once done, we can proceed to verifying and rebuilding your data in QuickBooks Desktop.

Here's how:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Verify. Then, repeat the first two steps and select Rebuild.

You can also check out this article for the detailed steps on running the Verify and Rebuild tool in QuickBooks Desktop for Mac: Resolve data damage on your company file.

 

I'll leave you with a guide to know anything about QuickBooks Desktop for Mac: QuickBooks Desktop Mac 2021 User’s Guide.

 

Be sure to get back to me if you have follow-up questions while working with QuickBooks Desktop for Mac. Have a good day!

IntuitBrooks
Level 9

Quickbooks for mac 2021 updates and adding items

Once you launch QuickBooks Mac, choose the QuickBooks->Check for Updates... menu. Apply any updates. Hopefully that fixes the crash issue.

 

On launch QuickBooks will open the last used company file on your system.  That usually works but if you've moved to new system or moved the company file manually it might not find it.  In that case choose File->Open... and navigate to your company file and select it. That will update it to 2021.

 

If you don't know where your old company file is use Spotlight and type .qb2016 to find all the company files created in 2016. 

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