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Join nowMy users (Standard users with limited access to Customers only) are receiving this error "Check with your QuickBooks online admin to be sure you have permission to see your company data" after they save an invoice, then they save again and everything looks good but the invoices are being duplicated.
Thanks for bringing this to our attention, @sergiodperezp. Let me help you sort things out.
I tried to add a standard user with limited access to a customer here on my end, and the user was able to add and save the invoices in the mobile app without getting the error message. Now, let's isolate if this is user permission or a mobile app issue.
If you have another user with the same access, check if they can receive the same error when saving an invoice. If yes, I suggest contacting our support team directly for them to investigate this further. Otherwise, let the user who receives the error message perform some troubleshooting steps to refresh applications and eliminates common issues.
For QuickBooks Online app:
In the Phone Settings:
Then, delete the user and add him again to your account.
Once you isolate the issue, let the user delete the duplicate invoice. There was a double entry of the transaction since you mentioned that they save it twice. For detailed steps, please see this resource: Void or delete transactions in QuickBooks Online.
In addition, I've attached a link to help you manage your invoices in QuickBooks Online. It also includes a video for visual reference.
Keep in touch if you need further help with creating invoices in QuickBooks. I'll be around to assist you. Have a pleasant day
Hi, @sergiodperezp.
Hope you’re doing great. I wanted to see how everything is going about creating and saving invoice concerns you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
I had three users with the same issue, now is working fine. Thanks for your advice.
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