Hello there, 7436.
Can you let me know the exact wording of the error? This information will help determine if other users are having the same issue.
In the meantime, you can try accessing your account using a private browser as suggested by All-Star Fiat. There are times that your browser is full of frequently accessed page resources, causing QBO to act strange. Use the short-cut keys below:
- Google Chrome: CTRL + SHIFT + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you can pay bills successfully, I suggest clearing the browser's cache of your regular browser to start fresh. As an alternative, use another supported browser.
For additional details, here's an article that contains a guide to help resolve pay bill issues and answers to frequently asked questions: What is Online Bill Pay?
Let me know if you have any other concerns. I'll be right here to answer them for you.
