QuickBooks Only Zero Balance Statements & Statement Detail

Hello there, queencityyachtclub.

I understand the frustration you're experiencing with the differences between QuickBooks Desktop (QBDT) and QuickBooks Online (QBO).

Currently, sending a statement with a zero balance is unavailable. QBO generates statements based on the outstanding balances of the invoices, bills, or other transactions recorded in your account. Therefore, if there are no outstanding amounts, the program doesn't include any information in the statement.

When creating a template, you can select a statement type for the customer. It allows for more customization and tailored communication with your customers.

Here's how:

1. Go to the +New button.
2. Click Statement.
3. Select Statement Type from the drop-down arrow.
4. Choose your customer.
5. Hit Save.

You can also check this link to learn how to send multiple statements to customers: Create and send customer statements.

Furthermore, you can view your current account balance and transaction history within the program by running the Profit and Loss or General Ledger report to get a comprehensive overview of your financial situation at any given time.

You may also want to explore a third-party application that can help show quantity and rate in the statements. You can find one by visiting this website: https://quickbooks.intuit.com/app/apps/home/.

Additionally, refer to this article to view the status of all sales transactions: View sales transactions.

Let me know if you need more help with statements in QuickBooks. I'm always here to help. Take care.

We require zero balance statements ; all lot of our Customers need this for their year end audit.

At least provide a way this can be accomplished ... somehow, there must be a report ... anything ?

Providing zero balance statements for your year-end audit is a great way to ensure all accounts are accurately reflected and accounted for, shortcut1. Let’s explore the options available in QuickBooks Online (QBO) to get the information you need.

I’m pleased to let you know that QBO has recently updated with the option to include sending customer statements with zero balances. This new feature will allow you to directly provide these statements to your customers, streamlining your process and ensuring that all necessary information is easily accessible.

Here's how:

1. Go to the +New button.
2. Under Customers, select Statement.
3. Choose Balance Forward under the Statement Type drop-down arrow.
4. Put a Statement Date.
5. Select All in the Customer Balance Status.
6. Check the box next to the customer's name with a zero balance.
7. Enter the email address.
8. Hit Save and send.

Furthermore, you can run the Transaction List by Customer report and customize it for a specific customer. I'll guide you on how:

1. Go to the Reports menu.
2. In the search bar, type Transaction List by Customer.
3. Click the Customize button.
4. Tap the Rows/Columns drop-down arrow and put a checkmark beside Open Balance.
5. Filter the customer from the drop-down arrow.
6. Hit Run report.
7. The customer's zero balance will appear in the Open Balance column.
8. Then, you can print or export it to Excel.

Moreover, refer to this article for guidance on issuing credit memos or delayed credits: Create and apply credit memos or delayed credits.

Additionally, visit this link to enter a prior balance for a customer that owes you money or a vendor you need to pay: Manage outstanding balances for customers and vendors.

Post again if you need further assistance sending customer statements in QuickBooks. I want to help you some more.