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Jim Luftman
Level 1

QuickBooks RDS Server Certificate Revoked

I’m still having problems after applying the “fix”. My belief is that it’s the RDS connector and not the web connector that we are using. I’m on QBPOS v12 and QBDT Pro 2021. I’m getting the certificate revoked issue when I use remote (QBDT on remote computer - RDS) as well as local (QBDT on POS computer). I know I have an old version of QBPOS, as well as a paid (non-subscription) version of QBDT and have no intention of upgrading (POS is end of life anyway) but my expectation is that a certificate revoked issue should still be corrected for as long as I choose to use this software.

Corey5
Level 3

QuickBooks RDS Server Certificate Revoked

ours stopped as well " saying Certificate was revoked by its certification authority " .. I called Volusion they said everything is working on their end.    

 

StarSupply
Level 2

QuickBooks RDS Server Certificate Revoked

Agreed, we also use RDS not web connector, at least to my knowledge. I'm thinking the rds server application needs updated or needs a new certificate! Hopefully this can happen quickly! In the meantime, can web connector be used to accomplish the same thing?

JaeAnnC
QuickBooks Team

QuickBooks RDS Server Certificate Revoked

Thanks for bringing this to our attention, everyone. I'm here to address your issue about revoked certification in QuickBooks Desktop (QBDT).

 

I've reviewed my resources and found a matching investigation into this matter. Upon checking, it has come to light that the problem stems from an expired application certification. Don't worry. Our technical team is diligently addressing this by updating the certificates in a new installer and making every effort to resolve the issue. 

 

For now, I recommend reaching out to our customer service team so they can include you in the list of affected users. This way, you'll receive email updates about the developments of the investigation. To do that:

 

  1. Go to the Help menu and click QuickBooks Help.
  2. Select Contact Us.
  3. Provide a brief description of your concern, and click Continue.
  4. Log in to your Intuit account, select Continue, then Continue with my account.
  5. Enter the single-use code you received in your email and hit Continue.
  6. Choose between Chat with us or Have us call you.

 

Additionally, refer to the Manage an app section in this article if you require assistance viewing and making changes to applications in the Web Connector: Set up QuickBooks Web Connector.

 

You're welcome to revisit this conversation anytime you require additional help concerning revoked certificates in QBDT. The Community is here around the clock to provide support. Take care and have a pleasant day.

SZ999
Level 2

QuickBooks RDS Server Certificate Revoked

Please update if you get a solution - my pos and desktop quit connecting yesterday - so far no help!

 

StarSupply
Level 2

QuickBooks RDS Server Certificate Revoked

Any progress on an update yet? Quickbooks support, it's the RDS server application that has an expired certificate! I keep seeing you guys mention web connect, but that isn't what we are having an issue with!

ChristieAnn
QuickBooks Team

QuickBooks RDS Server Certificate Revoked

I appreciate you for coming back to the thread and asking about the status of the Application with Revoked Certificate issue in QuickBooks Desktop. With this, let me provide the updated details about this and ensure you also get future updates on this matter.

 

The mentioned error above is still tagged as ongoing. Once you already contacted our support team and a ticket has been raised, rest assured that you're now added to the list of affected users. You'll receive updates through email once the issue is fixed. You can also send or reply to them using the existing email to check for the status of this concern.

 

Lastly, refer to this article if you need steps on how you can delete an app from Web Connector: Set up QuickBooks Web Connector.

 

Let me know if you still have more concerns about this matter or any QuickBooks-related matter, StarSupply. I'm always around to help. Take care, and have a great rest of the day.

dso0216
Level 6

QuickBooks RDS Server Certificate Revoked

Nothing works, none of the "fixes".  Tried the video instructions in a link I received which doesn't work.  AND now I can't get QB to open!!  Message pops up that the file is already open.  Pulled up the task manager and it is not open.

 

This needs to be fixed asap.  Client's work is at a standstill.  This is unacceptable.

ReymondO
Moderator

QuickBooks RDS Server Certificate Revoked

Thanks for joining the thread, @dso0216. I'm here to address your concern regarding the revoked certification issue in QuickBooks Desktop (QBDT).

 

After reviewing the available resources, I've identified a related investigation. It appears that the underlying cause of this problem is an expired application certification. Please rest assured that our technical team is actively tackling this issue by updating the certificates in a new installer, striving to resolve it comprehensively.

 

In the meantime, I recommend getting in touch with our customer service team to have your name added to the list of affected users. This will ensure that you receive timely email updates regarding the progress of the investigation. Here's how you can do that:

 

  1. Open the Help menu and select QuickBooks Help.
  2. Click on Contact Us.
  3. Provide a concise description of your concern, then select Continue.
  4. Log in to your Intuit account, choose Continue, and proceed with your account.
  5. Enter the single-use code sent to your email, and click Continue.
  6. Opt for either Chat with us or Request a call.

 

As they work on it, there are some troubleshooting steps you can try to fix the problem. Please see this article for complete guidance: How to fix the error QuickBooks - Application with Revoked Certificate.

 

For further assistance with managing applications in the Web Connector, you can refer to the Manage an app section in this article: Set up QuickBooks Web Connector.

 

Feel free to return to this conversation whenever you require additional support regarding revoked certificates in QBDT. The Community is available 24/7 to offer assistance. Take care and have a wonderful day.

dso0216
Level 6

QuickBooks RDS Server Certificate Revoked

I'm on the list.  Still not working.

Jim Luftman
Level 1

QuickBooks RDS Server Certificate Revoked

still nothing for me either.  48+ hours now and just crickets.  Sure wish someone would set some expectations for us.  Seems that all efforts are going to 3rd party integration and not QBPOS-QBDT. I know QBPOS is sunsetted but we are/were loyal Intuit customers. 

Jim Luftman
Level 1

QuickBooks RDS Server Certificate Revoked

All is well now. Apparently a Microsoft issue.  I’m concerned that legacy product users might be affected again in the future and would like to know what we could do to avoid certificate issues.

 

Intuit.me/cert states “Microsoft has agreed to re-enable the use of these certificates temporarily.”. What is the long term solution?

 

Here’s a good write up of what occurred, in case anyone is interested:  https://airlockdigital.com/microsofts-revocation-of-the-verisign-class-3-public-primary-certificatio...

StarSupply
Level 2

QuickBooks RDS Server Certificate Revoked

This is definitely a concern of ours too.. even if we can continue to use qb pos without it being supported, if the rds server stops working for whatever reason, it is a big problem!

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