This is not the impression we want you to experience when accessing the QuickBooks support web form, @justin13
I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. We can try logging into the Tsheets website and access QuickBooks Online (QBO) from there. Then, tap the Sign in with Intuit button and click on QB Payroll located on the header. Once done, hit the Import to sync the data and choose the Launch QuickBooks to check if it has synced successfully.
For the error message "No HTML in replies", we can perform some basic troubleshooting steps to isolate the issue. The accumulated cache in your browser causes odd behavior and blocks web pages from loading. Start by accessing your Online account in a private or incognito window. Just refer to the shortcut keys I've listed below:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
If it works, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers. If the same thing happens, please reach out to our TSheets Support team. They'll pull up your account in a secure environment and help you with this one.
I've added this article for your future reference about the Tsheets and QuickBooks integration: TSheets and QuickBooks Online integration FAQs.
Whenever you have other questions or concerns with your QBO and TSheets account, feel free to leave a reply in this thread. I’m just a post away from you. Keep safe.
