Recovering lost data - *.adr file does not exist

jrburns · ‎August 19, 2023

I have had my IT guy have a look at my QuickBooks after it encountered an error. Last backup was 3 months ago (sorry) so we could not make use of the restore function. After a backup-and-rebuild, we were presented with a rebuild report that highlighted several issues. One of those was the following:

Verify Primary: totTrans wrong. Is ### should be ###.

When we followed the instructions for correcting this issue without a pre-error backup file,

https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/recover-lost-data-qui...

The fifth step talks about finding the *.adr file. We have that directory, and four files within that directory, but none of them are pure *.adr files. They have the following extensions:

*.ADR.old
*.ADR.old1
*.TLG.ADR.old
*.TLG.ADR.old1

My IT tech has unhidden all files and folders, and we cannot see any evidence of a *.ADR file without any further extensions on the end. The instructions on the help page explicitly instruct us to use a *.ADR file, without any "old" on the end.

Looking for any help and further instructions. TIA.

My tech will be monitoring this thread, and may respond in kind.

rekabis · ‎August 19, 2023

As a note, I am the IT tech in question, and can access the machine remotely to conduct operations. You may ask me whatever additional questions are needed.

I also have a BBA in Accounting, know major accounting functions, and am familiar with most Quickbooks features. This data rebuild function, however, is completely new to me, and I have asked my client to post a question here in order to get the correct instructions.

rekabis · ‎August 19, 2023

As a note, I am the IT tech in question, and can access the machine remotely to conduct operations. You may ask me whatever additional questions are needed.

I also have a BBA in Accounting, know major accounting functions, and am familiar with most Quickbooks features. This data rebuild function, however, is completely new to me, and I have asked my client to post a question here in order to get the correct instructions.

Fiat Lux - ASIA · ‎August 19, 2023

@jrburns

You can try to remove the OLD extension on the file. Make sure to secure the backup files beforehand.

*.ADR.old -> remove .old

*.ADR.old1 -> remove .old1

Another option, find any *.qbw, *.qbb, or *.qbm on your machine and ask a 3rd party service provider to check (and fix it) if required.

GebelAlainaM · ‎August 19, 2023

Good day!

Thank you for posting your concern about the lost data, @jrburns, and for the additional details, @rekabis. We understand the importance of managing your data in our software without issues. We're here now. We can share more helpful information to fix the crisis as soon as possible.

In this case, you can follow the troubleshooting steps shared by Fiat Lux - Asia. If the issue persists after that, we suggest consulting our Product Developer through their Community forum. It's the place where developers engage with others to discuss programming concerns. We recommend posting your question from there. This way, our developers can provide some ways to fix the problem and tips to avoid this from happening in the future.

Here's how:

Go to this website: Intuit Developer Support.
Choose QuickBooks Online under What do you need help with?
Select Ask a Question.
Log into your existing Intuit Developer Account or create a new one.
Enter your concern.
Then click Ask.

I've also added this article where you can find helpful articles, video tutorials, and more in QuickBooks Online: Learn QuickBooks.

Feel free to reach back if you have any clarification with managing your files in QuickBooks Desktop or any other QuickBooks-related concerns. We are here for you at any time. Have a good one!

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Recovering lost data - *.adr file does not exist