We received full payment from our client. Later, they request a discount and we decided to give them a 10% discount. May I know how should I deal with this discount? If I use "Refunds&Credits", QB doesn't allow me to put a negative amount by using the item "discount". The same situation happened in the "Enter Daily Sales" module, too. Thanks.
Note that you can't use an actual discount item in this case, as that will (as on an invoice) only work to discount some thing you have on the credit memo. So, set up and use an Other Chart type item.
Then when recording the Credit Memo, issue a Refund (optionally) or carry the credit amount to apply later to another sale.
Thanks for your information. So could you advise me what kind of Other Chart item I'd better create for this kind of refund? (just a discount, no real products returned).
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