Fran   I call in on the landline # they give, go thru all the prompts, leave message and phone # for them to return my call. Which they usually call back within a reasonable time, within the hour mostly.  I tell them the situation, etc., etc.  If I can't understand the person very well, I tell them so.  

Well that explains why I can't type anything in my chat window.  My file is stored on a server here in the office so it doesn't sound like a cloud issue.  I tried yesterday and today to do the chat several times and couldn't get anything to show up.  Just loving how this issue keeps getting better.  Did you see their "Fix"?  Below is what I found. We're going to have to recreate our memorized reports.

1. Back up the QuickBooks company file.
2. From the Reports menu, select Memorized Reports > Memorized Report List.
3. From the Memorized Report dropdown arrow, select New Group.
4. Enter Z Do Not Use in the Name field, then OK.
5. Move all the reports that do not work to that group:
   1. Right-click an affected report, then select Edit Memorized Report.
   2. Select the Save in Memorized Report Group checkbox.
   3. From the Save in Memorized Report Group dropdown arrow, select Z Do Not Use.
   4. Repeat for all affected memorized reports.
6. Create 15 to 20 new memorized reports and save them in the Z Do Not Use group.
   Note: The new reports should occupy the damaged slots in the Memorized Report List. The number of reports required varies by file.
7. Select the Memorized Report > Re-sort List > OK on the message that follows.
8. Close and reopen QuickBooks.
9. Recreate and memorize the reports you need.

Arcelectric     I too think this "Fix" is crazy.  I also saw the steps they say to do.  Basically, we are doing the "fix" for them since they don't seem to have the "knowledge, experience, skill nor the know-how" to get their mess up retracted or fully resolved.        This has caused misery, and I mean lots of misery for everyone! 

Thank you, but I'm not feeling cooperative AT ALL right now.  They sent me the stupid update; they can send me the fix.  I will modify my memorized reports as I need them. In the meantime, they can kick this into high gear and get it fixed!!!!!!!!!!!!!    I'm just praying that I don't have any problems running payroll on Monday.              This is a much bigger problem than they are admitting to.

Mine are messed up too. Totals are gone and two new columns were added "Act. Cost" & "Act. Sales Price".

Ben621    Join us on this lovely  ( !@#%&?// ) ride of "QB Misery".....

I hear your sentiments, @pppcola. I want you to know that this is not the experience we aim to provide.

We're giving your concerns our full attention. As a result, we'll be escalating your case to our Next Level Help team. This team will review your comments in the Community and your recent support cases. You can expect to be contacted by an expert within 1 to 2 business days regarding the next steps.

We appreciate your patience as we work on this, and we're always here to help. Please don't hesitate to reach out in the Community if anything else arises in the meantime.

QB Enterprise 24 just crashed on me. When I restarted, QB automatically launched an update and then started up. I closed the open windows (messed up reports) and when I relaunched them they are back to normal.

Fortunately that was my experience, as well.

GOOD NEWS (for me) Quickbooks Premier Accountant Edition 2024 (Canada)

Since I asked to be notified of a fix....I received this today

Good news, the investigation QB patch update R13_47 causing changes in the report, having additional columns and the standard column was removed. has been resolved for QuickBooks Desktop Pro Premier;QuickBooks Desktop Enterprise;QuickBooks Desktop Accountant. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.

Thank you for being patient with us while we worked to resolve this issue for you!

This is in reference to support contact Case Number 15132190550

What I did:

over the past week, after discovering the problem - I recreated just a couple reports and WAITED for a fix.

TODAY after receiving the above message, I did....

Backup

Help    Update Quickbooks Desktop      Update Now     Get Updates      Close

Then I closed Quickbooks and (everything else) and did a complete Restart.

I opened Quickbooks (I always R-click on the Icon and use Run as Administrator rather than just opening)

There were no messages about Z Do Not Use or Recreating reports as others has mentioned.

The program just opened as "normal".

The only reports that are messed up now, are the couple that I recreated during this past MISERABLE week.

I truly hope this works the same for everyone else!

Our reports are still corrupted after rebuilding data, and also newly created reports to replace the old ones are also failing. You cannot necessarily remove unwanted columns (not "always"). Many reports messed up and creating lots of headaches for our team.

So far, I've found about 1/2 dozen reports automatically deleted due to errors. If that's it, I consider myself lucky compared to what I've read from others.

I received this an email that said "After the R13 update Memorized Reports display incorrect columns. Good news! We reviewed your case (xxxxxxx), and we're happy to say this issue was resolved with our latest release of QuickBooks Desktop."

So I did the update, and it's not good news and it's not resolved at all. Instead of the random three columns that I couldn't delete before except by minimizing the column, I now have three different columns that were never on the original memorized report: Qty, Split and Source name. This happens even on the reports that I had already fixed manually because I needed to use them and couldn't wait for Intuit to get around to addressing the issue.

But now I'm having the same problem as JAC365 where I want the debit, credit and amount columns to show up, and I cannot add the amount column. When I check the amount column, it shows up on the report and Entered/Last Modified. 

This is so frustrating. It seems that even if I go in and try to manually fix all my memorized reports, all those changes will disappear when they issue a new update to try to correct the new problem that was created with the so-called R13 fix.

R13 is still up. I just downloaded, installed, immediately saw my memorized reports were corrupted, googled this issue and landed here!!

I have been a constant Quickbooks user for 30+ years and Quicken user before that in the 80's. I faithfully paid and upgraded to each version as they were rolled out. Their new pricing policy for Desktop and handicapped QB Online already turned me from Intuit/ QB fan to Intuit/ QB hater. The fact that they rolled out a bad update should be a non event, it is how they have chosen to handle the resolution that is the real issue. Reading the posts in this thread says it all. When tech supports suggests a Rebuild Data it actually means they could care less.

All my memorized reports now show zero dollar amounts every report for the entire year after this update

This is absolutely disgraceful. How can you put out an update that destroys peoples reports? Have you heard of QA before releasing an update? We are running businesses here. I have over 100 memorized reports that i rely on for billing, inventory etc. etc. I NEED these reports to work. Sure i can take hours to recreate these reports but this is impossible because I dont have downloaded versions of all of the reports to see what columns and filters were on them!! This is a massive issue you have created and reprehensible! Quickbooks must refund us all a years worth of subscription. This is causing great damage to my business. Law suits will be coming!

I run Quickbooks Desktop for Windows on my Mac via VMWare Fusion so I was able to simply restore the VMWare file that immediately preceded the R13 update. All of my memorized reports now appear as they were before the update.

For those running QB Desktop directly on a Windows Machine I know of no way to roll back an update, however If Quickbooks pulls the R13 update it will allow you to uninstall QB then reinstall and run the updates. If Quickbooks does not pull the R13 update than more than likely a reinstallation will be too far behind and will not open for Quickbooks file without forcing you to update. Perhaps someone can do some testing to help out the community.

Absolutely, spot ON!

Apparently, there is NO support on the weekend!

Just now I went back to the update page and checked the "Reset Update" box and then hit the "Get Updates" button and this time it downloaded a bunch of files including Critical Fixes. Then I restarted QB and now it looks like all of the memorized reports are back to their original states. Hope this works for all of you!

I tried this on one of my clients and it worked!

Will try it on others and report back to this thread.

Thank you KAVG.

Most of the clients I ran KAVG’s routine with had a complete restoration of the effected memorized report’s functionality and settings back to pre-update state. Yippee!

However, a couple of clients had some reports not restore to their pre-update state. Yet, by re-running the update with the “reset” option twice for these clients, all remaining effected reports were able to be regenerated. By “regenerated” (not recreated) I could edit an affected report, uncheck all fields, then check just one field, ei. “Date”. Then hit OK. Then edit the report again and select the rest of the fields that were in the original memorized report; memorize and replace. Fortunately, this error did not affect other elements of the report structure such as the base report type / category.

Part of the very maddening frustration with this error, of course, was not only did we lose field settings but some fields, even when re-selected, still resulted in different fields showing up in the report and / or columns still being out of alignment. But after re-running the update twice with the reset option, that behavior seems to be resolved which now allows for reports to be regenerated.

I did this and it worked! Two things to add KAVG's comments:

• make sure to restart your computer not just Quickbooks otherwise it won't do the update
• hopefully you read this before you start trying to modify your damaged reports because it will keep whatever you've saved since the update - best not to modify anything before doing the fix described by KAVG

This is ridiculous.  You would think, considering how expensive QuickBooks has become, that they would not release an update until it was right.  This is going to cost me hours to manually fix, because nothing they have suggested works.  Not impressed.  Not at all.