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Best answer May 23, 2024
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I'd be glad to assist you on this, @PaulatCAE.
We can record the chargeback as a check affecting Accounts Receivable (A/R). Then, unlink the partial payment of the invoice to link it with the check. I'll provide the steps below to accomplish this in QuickBooks Online (QBO).
First, create a check affecting the A/R account. You can follow these steps:
- Click on the +New button. Then, select Check.
- Select the date for the chargeback.
- Choose Accounts Receivable from the CATEGORY drop-down list.
- Enter a $450 figure in the AMOUNT column.
- Choose the customer from the Customer/Project list.
- Type in a Description or replace the Check no. box with "CB" to note it's a chargeback.
- Review other details.
- Hit Save and close.
Next, unlink the partial invoice prepayment to link it to the check. Here's how:
- Locate the customer prepayment. To help in this task, use the Magnifying glass icon to search for the $450 customer's prepayment.
- Select the payment transaction.
- Uncheck the invoice where the payment is linked.
- Place a checkmark for the chargeback check.
- Hit Save and close.
You can then resend the same invoice to bill them again and have them pay online.
If you need to look at financial reports after this, let me add this article as a guide: Run reports in QuickBooks Online.
Keep us posted if you have additional questions about recording chargebacks in QBO. We'll do our best to assist. Take care.
I'd be glad to assist you on this, @PaulatCAE.
We can record the chargeback as a check affecting Accounts Receivable (A/R). Then, unlink the partial payment of the invoice to link it with the check. I'll provide the steps below to accomplish this in QuickBooks Online (QBO).
First, create a check affecting the A/R account. You can follow these steps:
- Click on the +New button. Then, select Check.
- Select the date for the chargeback.
- Choose Accounts Receivable from the CATEGORY drop-down list.
- Enter a $450 figure in the AMOUNT column.
- Choose the customer from the Customer/Project list.
- Type in a Description or replace the Check no. box with "CB" to note it's a chargeback.
- Review other details.
- Hit Save and close.
Next, unlink the partial invoice prepayment to link it to the check. Here's how:
- Locate the customer prepayment. To help in this task, use the Magnifying glass icon to search for the $450 customer's prepayment.
- Select the payment transaction.
- Uncheck the invoice where the payment is linked.
- Place a checkmark for the chargeback check.
- Hit Save and close.
You can then resend the same invoice to bill them again and have them pay online.
If you need to look at financial reports after this, let me add this article as a guide: Run reports in QuickBooks Online.
Keep us posted if you have additional questions about recording chargebacks in QBO. We'll do our best to assist. Take care.
