We appreciate you for coming here, @Dog-Dog.
Let me help you with how to handle returned damaged items to avoid inventory inconsistency.
First, you can issue a refund to your customer. You also have the choice to retain it as an available credit or apply it to an invoice. Here's how:
- From the Customers menu, select Create Credit Memos/Refunds.
- In the Customer: Job drop-down, choose your customer. Enter the items you're giving credit for, then select Save & Close.
- Choose how you want to handle the credit. In the Available Credit Window, choose one of the following and select OK:
- Retain as an available credit.
- Give a refund.
- Apply to an invoice.
Follow these steps if you choose to give a refund: Give your customer a credit or refund in QuickBooks Desktop for Windows.
- The check is filled out automatically. Select OK.
- Link the check to the overpayment. Go to the Customers menu and then select Receive Payments.
- From the Received from drop-down, select the Customer.
Then, select the Discounts and Credits icon.
- In the Available Credits section, select the check you created and then Done.
- You may see a prompt to confirm the transfer. If you do, select Yes. The amount will be applied automatically to the invoice.
- Select Save & Close.
For detailed info, you can read this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Creating a refund will return the inventory. In this case, we recommend performing inventory adjustments and utilizing an inventory adjustment account. However, I suggest consulting an accountant for this.
To answer your last question, instead of using part number you can record the returned as a credit memo.
You might want to learn how to manage an inventory of finished goods. Check out this article: Adjust your inventory of finished goods.
For additional questions about handling returned goods or items, click the reply button below. I'll be willing to help. Have a good one.
