I am having the same issue. I called in December and was sent an email and told this would be taken care of and was told that I am "on higher PRIORITY LIST, and this has been raised to the banking engineers to understand why this unexpected behavior is happening. You don't have to worry; we will keep you updated regarding the status and make sure that this will be RESOLVED."
I was given no updates and when I called today I was told that the case was closed. They are re-opening a new case, but I don't have high hopes. Is this considered customer service by Quickbooks?
