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My screen resolution keeps resetting to 640x480 every time I start QB Pro 2021 Desktop
Running Win 10
I use a Dell monitor set to 2560x1440
I tried all the compatibility settings under the QB start icon properties and nothing works
I looked at the .ini file to see if I could change anything there, not sure what I'm looking at.
QB support is useless, chat is offline and they never give a call back after saying "5 minutes"
Please help.
I'll send you a $25 Starbucks gift card if you can fix it!
Thanks for visiting the Community, WLP2.
I appreciate all your efforts in trying to get the correct screen resolution in QuickBooks. This will help enhance your experience when using the program. We’ll have to change your Windows display settings and restart your computer to apply the changes.
The desktop program works great with the default Windows DPI settings. Let’s make sure to configure it properly to prevent display issues.
Since you’re using Windows 10, follow the steps from Microsoft to reset the default display setup. Then set your screen resolution to at least 1024 x 768. To get the best display view, we recommend using 1920 x 1080.
After performing these steps, reset your computer and then open QuickBooks including the company file. This reference contains solutions on how to fix screen issues in QuickBooks Desktop. From there, you’ll learn about changing the display settings and adjusting the preference view.
Additionally, you can always view our self-help resources in case you want some related articles in managing any QuickBooks-related tasks.
Feel free to visit the Community again if you still need assistance with setting the correct display view. I’m more than happy to help and make sure this is taken care of for you.
I already know how to adjust me screen resolution in Windows 10. I've done it many times.
I already tried all the settings from the QBs exe properties regarding the compatibility settings.
I've researched this issue extensively on Google and have not found a solution.
I've contacted QB support two times and was told a would receive a call back within 5 minutes; no one ever called.
I've tried support chat multiple times and it hasn't been on line each time.
Someone from support needs to contact me immediately..
Thanks for letting us know of the steps you've done on your end, WLP2.
Let me add some info regarding our support hours and a solution to fix the screen issue.
Our support hours for QuickBooks Desktop Pro, Premier, Plus starts from M-F 6 AM to 6 PM. While QuickBooks Desktop Enterprise is available any time, any day.
You can find the details in this article: Contact QuickBooks Desktop support.
As for resolving the screen resolution, we can do the Verify and Rebuild Data. When it keeps resetting to a different resolution, the file might have been damaged.
To Verify data, here's how:
Note: Assisted Payroll customers should consult an Assisted Payroll agent before running Rebuild Data.
Once done, you can do the Rebuild data by following these steps:
For reference, you can check it out in this link: Verify and Rebuild Data in QuickBooks Desktop.
Otherwise, reach out to our Customer Care Team again. They have more tools that can help investigate what's causing this behavior.
Here's how:
Please keep me posted on how it goes after trying out the steps. I'll be right here to help you out again. Stay safe.
Nothing you suggested fixed the problem. I completely removed QB from my system, including all the registry entries, and reinstalled the software. The screen resolution no longer changes when I start QBs. There has to be a setting (other than the properties-compatibility settings) or registry entry somewhere that controls this action so you should figure out what it is so you don't send other people on a wild goose chase to fix the problem.
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