Search Not Working on iPad Pro in Browser

We'd really look to sort this one out and resolve the issue when using the Search function, BDLHOLDINGS.

It looks like all of the troubleshooting steps that we can share in the Community has already been tested.

In this case, I would recommend reaching out to our phone support. We'll take a closer look at this and gather more details so we can provide other steps to resolve the issue. 

Here's how:

1. Go to the Help menu and click Contact Us.
2. Let them know that you're having issues with the Search function when using QBO in an iPad Pro.
3. Click Let's talk.
4. Click Start messaging or Get a callback.

Don't hesitate to visit us again if you need anything else.

I appreciate the quick reply!

I’ve trying Customer Service and Let’s Talk numerous for a different web browser issue related to drop downs not working when attempting to print or change custom templates.  After numerous callbacks and dropped calls, I was most recently told that call volume is high due to tax season, but that rest assured, engineering is working on it. Then my case (#[removed]) was addressed and closed, but it was not resolved. 

I hope you can see why I’m frustrated with customer support & engineering.

Bottomline is that the service does not work for users on iPads and the company appears more focused on pushing out new features related to getting me to spend more, than fixing basic functionality.

Going through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to do, BDLHOLDINGS.

I appreciate your effort and time you've spent with one of our technical support agents to get this sorted out. I'll personally share your feedback with our Customer Support Team regarding the closed case status but wasn't resolved. We'll be able to take action on improving our customer service.

Cases like this, it would be best to contact our Customer Support Team again (with your case or reference number). I know you already called but since this is a public forum, they can pull up and check your account in a secure environment. They'll also check further on what they can do.

You can request a callback or chat with an agent. This way, you won't have to wait on the line when we have a high volume of calls.

Here's how:

1. Click the Help on the top menu.
2. Tick Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Hit Let's talk.
5. Select Start a chat or Get a callback.

In the meantime, you can access QuickBooks Online (QBO) through a web browser to search or run transactions.

Keep me in the loop if you need a hand with managing your business in QBO. I'll be here to help.

Wait time for a callback was 1 hour. No thank you.

Instead, I spoke with AppleCare (they called back in 10 seconds), who help me troubleshoot the issue. It seems this is related to how the code for QBO website in SAFARI works with the attached (3-Pin) external Apple Smart Keyboard. Removing this external keyboard and using the software keyboard, allows the Search overlay to properly display, but who has the time to type using the software keyboard?!?

NOTE: the code for QBO website rendered in CHROME has no issue with the external Apple Smart Keyboard (3-Pin).

Again, there are other issues associated with using QBO in CHROME.

If you have an iPad Pro like I do which I purchased in March 2020 do not waste your time with Quickbooks Online. Intuit needs to stop selling QBO to customers that have an Apple iPad Pro as they are well aware of the issue. The screen keeps going to zoom the minute you try to do something in the program, you cannot easily print checks, you cannot line up checks correctly, you do not have the help icon when using Chrome you only have it if you use Safari. The only way you can talk to customer service is to login to your QBO and request a call. Which does delete the long hold time.

Overall they are selling a product to customers knowing that it does not work with their computer which is very deceiving. I spent over $1500 on my iPad Pro as my IMac was worn out and I have no recourse with this issue. If I knew that the iPad Pro would not be compatible to QBO I would have purchased another IMac.

I hope that my post will save allot of people headaches as I have been having to hand write out checks since March 2020 thanks to Intuit.