Searching the list in customer file still 3 year later

Hello there, @nancyl.

You can use the Find option in locating transactions and other information in your customer's file. Let me guide you on how to do it.

1. Go to the Edit menu.
2. Select Find.
3. Choose Advanced.

   

4. Select Code on the Filter option.
5. Enter the code of the transaction.
6. Hit Find.

If you're still unable to locate any information for your customers'  list, you'd want to run the verify and rebuild data tool. It self-detect and automatically resolves possible data damage to your company file.

Let me show you how to verify your data:

1. Go to File.
2. Select Utilities.
3. Choose Verify Data.
4. Click OK.

Once done, here's how you can rebuild your company file:

1. Go to File.
2. Select Utilities.
3. Choose Rebuild Data.
4. Click OK.

You can read through this article to learn more about the Verify and Rebuild tool: Resolve Data Damage on your Company File.

If the same thing happens, you'll need to re-sort your customer's list by following the steps in this article: Re-sort lists.

Know that I'm just a post away if you have additional questions about the customer's list. Have a good one. 

Your response has nothing to do with problem and also doesn't show the proper software that I'm using. 

I appreciate you for getting back to us, @nancyl.

You can resort to your customers' list to get it back to the original or its default order in QuickBooks. Also, I've checked that the QuickBooks version that my colleague used isn't QuickBooks Enterprise Solutions 16.0. I'll show you how:

1. Click on the Customer menu and choose Customer Center.
2. Go to View at the top left of QuickBooks and select Re-sort List.
3. Select OK to confirm the action.

Here's an article for more detailed steps and information: Re-sort Lists.

However, if the issue persists, I recommend contacting our QuickBooks Support Team. They can further investigate this matter and can create a ticket number.

Here's how:

1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
2. In the Have a Question window, scroll down to choose the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Start a message button.

You can also run the repair tool. This tool can help fix any possible data damage and refresh the QuickBooks program: Repair your QuickBooks Desktop for Windows.

Please know that you're always welcome to post if you have any other questions related in QuickBooks. I'll be around to help. Have a good one.

I'll try your suggestions.  This has been ongoing to 3 years. It's very frustrating when you wait for 2 to 3 minutes just to get into the customer file.  I have run the diagnostic tool and this just keeps happening.  This only happens to the users who have full access but I do filter it down to just what they need. 

That sounds good @nancyl! I hope you'll come back and let us know how it goes. I'm sure that together we can find a solution for this once and for all.

I also have this issue, 

I called the customer service multiple times no one found a solution to it, only the normal procedure verify, rebuild date. 

Nothing changed!

Also updated to 2021.

I have the same issue since 2018, 

Tried multiple times to fix it with the QB Customer services. 

Nothing changed. 

Upgraded to 2021 still same issue. 

Same issue & yes very frustrating!  Create a new username for that person (ie "Taylor2") & grant same permissions.  When you sign back in w/new user profile, no longer get searching list msg. Trying to correct again for my profile, but I'm admin & can only have  1 admin.  Spent 2 hrs on phone yesterday QB saying memory issue, but PC brand new & lots of memory.