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Karen19
Level 1
posted
‎August 10, 2021 12:01 PM
last updated ‎August 10, 2021 12:03 PM

Shared file from mini Mac server to my Mac desktop

Hi,  I'm hoping someone can help me.  We are unable to open a shared file from our Mini Mac server to our desktop.

When I try and open up our Company File  I get the following error (Quickbooks lost connection to the company file. To reconnect to the file, click OK, then look for the company file under shared files).  It's like we have no connection between our server and desktop.

 

We have checked all our connections, permissions, files are shared  and rebooted everything.  It worked fine when we left on Friday and we came back on Monday and nothing works

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1 Comment 1
JenoP
Moderator
Moderator
‎August 10, 2021 01:14 PM

Shared file from mini Mac server to my Mac desktop

Hi there, Karen19.

 

Thanks for sharing the steps with us the steps that you took to resolve the issue. According to our records, we have an open investigation about this error in QuickBooks for Mac.This means that our engineers are already working to resolve the issue.

 

Based on the initial findings, this issue is being caused by an expired certificate. We are working to get a new update released as soon as possible.

 

In the meantime, please contact our Technical Support Team so they can add you to the list of affected users. Here's how:

 

  1. Go to this link and select QuickBooks Desktop for Mac.
  2. Click Continue.
  3. Select Company File.
  4. Scroll-down a little bit and click Start a Message.

 

Feel free to check out these articles for additional guidance and reference: 

 

 

Please know that you can always count on us if you need anything else while working in QuickBooks. We'll make sure everything is sorted out. 

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