I am using Quickbooks Pro 2012 on my Windows 7 pc. My customer/job list is all mixed up. This has happened before, and re-sorting the list always fixes it. This time when I click re-sort list, it asks if I am sure and I choose yes, but nothing happens. This Quickbooks file is shared between two home computers, and I have tried it on both computers with the same results. Is there anything else I can do or do I need to restore a backup (not the end of the world, but will lost a bit of work)?
Hi there, @kristib.
Thanks for visiting the QuickBooks Community. Let's get this sorted out so you can re-sort your Customers: Jobs list successfully.
Once the Customers: Jobs is mixed up, your list can become damaged. It can be often be repaired by re-sorting which puts a list back to its default order. Since the issue persists, you'll need to rebuild and verify the data in QuickBooks Desktop to remove the empty or damaged information from the file.
Here's how to rebuild the data:
To verify the data in QuickBooks, you can follow the detailed steps in this article: Resolve data damage on your company file.
To further assists you with the steps, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have the tools to pull up your account and initiate for a viewing session.
Here's how you can contact our phone support:
Please let me know how it goes by clicking the Reply button below. I'm always here to help if you have any other questions. Have a good one.
Hello there, @kristib.
Thank you for the quick response. I'd be happy to help share an additional solution to correct your customer/job list.
You can try changing the list view on your QuickBooks.
To make sure that it'll stick to its current view, you can also change the preferences in your QuickBooks.
However, if you get the same result, you may consider upgrading to QuickBooks Pro 2019. Since you're using an outdated version, you'll no longer receive critical security updates that may resolve data damage issues.
I've attached some articles below for additional references:
That should take care of it.
Drop me a comment below if you have any other questions about QuickBooks Desktop. I'll be happy to help you out. Have a great week ahead.
I already had hierarchical view set (it's also my default). I tried switching to flat view and back to hierarchical, but it did not do anything. Still have mixed up customer/job list.
I reviewed our system and found out that we have an ongoing issue when switching from Hierarchical to Flat and vice-versa. Our engineers are already working to fix this. I'd recommend contacting our QuickBooks Technical Support Team about this. They can add you to the list of affected users and keep you up to date about this.
Here's how you can reach them:
I'd appreciate your patience as we work on this