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Level 1

Re-Sort List Not Working

I am using Quickbooks Pro 2012 on my Windows 7 pc. My customer/job list is all mixed up. This has happened before, and re-sorting the list always fixes it. This time when I click re-sort list, it asks if I am sure and I choose yes, but nothing happens. This Quickbooks file is shared between two home computers, and I have tried it on both computers with the same results. Is there anything else I can do or do I need to restore a backup (not the end of the world, but will lost a bit of work)?

9 Comments 9
QuickBooks Team

Re-Sort List Not Working

Hi there, @kristib.


Thanks for visiting the QuickBooks Community. Let's get this sorted out so you can re-sort your Customers: Jobs list successfully. 


Once the Customers: Jobs is mixed up, your list can become damaged. It can be often be repaired by re-sorting which puts a list back to its default order. Since the issue persists, you'll need to rebuild and verify the data in QuickBooks Desktop to remove the empty or damaged information from the file. 


Here's how to rebuild the data: 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to backup your company file. Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor to move, Rebuild is still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed and process the next troubleshooting steps.

To verify the data in QuickBooks, you can follow the detailed steps in this article: Resolve data damage on your company file.


To further assists you with the steps, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have the  tools to pull up your account and initiate for a viewing session.


Here's how you can contact our phone support: 

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

Please let me know how it goes by clicking the Reply button below. I'm always here to help if you have any other questions. Have a good one. 

Level 1

Re-Sort List Not Working

I did all of this and nothing happened. It completed the rebuild and verify and said I have no integrity issues.

Level 1

Re-Sort List Not Working

I completed these steps and it didn't change anything. The re-build and verify utilities ran and said my data has no integrity issues.


Re-Sort List Not Working

Hello there, @kristib.


Thank you for the quick response. I'd be happy to help share an additional solution to correct your customer/job list.


 You can try changing the list view on your QuickBooks. 


Here's how: 

  1. From the Customers menu, select Customer Center
  2. Right-click on the customer's name and select Hierarchical View
  3. If there's a prompt, select Yes


To make sure that it'll stick to its current view, you can also change the preferences in your QuickBooks. 


Here's how: 

  1. From the Edit menu, select Preferences.
  2. On the Preferences window, select Desktop View on the left panel.
  3. Click the My Preferences tab.
  4. Select the Save current desktop radio button.
  5. Click OK

However, if you get the same result, you may consider upgrading to QuickBooks Pro 2019. Since you're using an outdated version, you'll no longer receive critical security updates that may resolve data damage issues. 


I've attached some articles below for additional references: 


That should take care of it. 


Drop me a comment below if you have any other questions about QuickBooks Desktop. I'll be happy to help you out. Have a great week ahead.

Level 1

Re-Sort List Not Working

I already had hierarchical view set (it's also my default). I tried switching to flat view and back to hierarchical, but it did not do anything. Still have mixed up customer/job list.


Re-Sort List Not Working

Hello Kris,


I reviewed our system and found out that we have an ongoing issue when switching from Hierarchical to Flat and vice-versa. Our engineers are already working to fix this. I'd recommend contacting our QuickBooks Technical Support Team about this. They can add  you to the list of affected users and keep you up to date about this.


Here's how you can reach them:

  1. Go to this link:
  2. Select QuickBooks Pro/Premier United States in the upper-right corner of the page.
  3. Go to the first section and select Running Your Business in QuickBooks > Manage Income & Customers.
  4. Go to the second section and choose how you want to reach them (phone or chat).

I'd appreciate your patience as we work on this 

Level 1

Re-Sort List Not Working

I am having the same issue with re-sorting not working. My customer jobs are normally in order in which I enter them, but now they are only in alphabetical or balance order. Please help!


Re-Sort List Not Working

Thank you for joining this thread, mkcochranIt seems like unusual behavior. Resorting the customer list should fix this.


If you've already resorted and still getting the same results, let's go ahead and run the verify and rebuild utilities. This can help fix data-related issues on a company file. Here's how:


  1. Go to the File menu.
  2. Select Utilities.
  3. Click Verify Data then select OK to close all windows.
  4. Then, go back to the File menu.
  5. Select Rebuild Data under Utilities.
  6. QuickBooks will ask you to make a backup before rebuilding your company file, select OK.
  7. Once the rebuild is done, click OK.


If the same issue persists, try to update your QuickBooks program to the latest release. Doing this will help get the latest features and product improvements.


If updating doesn't fix the issue, I'll let you contact our QuickBooks Live Team and report this behavior to them. That way, they can create a case under your account and forward it to our Product Team for further investigation.


Let me know how the contact goes or leave a comment below if you have follow-up questions about this. It's always my pleasure to help you. May you have a wonderful day ahead!

Level 1

Re-Sort List Not Working

After manually sorting a few (by dragging), the new ones are now saving in correct order. So to not mess it up again I am going to leave it and just search for ones that are out of order. I will submit a request if this happens again. Thank you

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