Split screen option intermittent.

We recognize the importance of having the split screen functionality on your workflow, @bprinc. I'm here to route you to the team that will further assist you with this.

Since your case has been escalated to a higher tier of support, I recommend reaching out directly to our support team for the latest updates and information regarding your situation. Please reference your case number to help expedite the process. Our specialized team is actively investigating the matter and is committed to finding a prompt and effective solution.

Here's how to contact them through QuickBooks Online (QBO):

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.

You may also want to check your email for any updates regarding the progress of your request.

Additionally, you can run reports to get a comprehensive overview of your business finances.

Let us know if you have other concerns about the split screen functionality in the QBO desktop app.

The issue seems to have been rectified... thank you!

For the record, the split screen option has once again disappeared (last week, actually but I wanted to wait and see if it would reappear - no such luck).  To that end, I tried to use your awesome instructions to reach out to the help team directly but when I select Help and Search, there is no "Contact Us" button to choose - anywhere on the screen.  This is becoming insanely frustrating.  Help is appreciated!!! 

Thank you for following up on this thread, bprinc.

I want to make sure you're able to use the split screen function when working in the QuickBooks Online desktop app.

Since you mentioned this issue has been previously escalated by the Support Team, I recommend reaching out to them once more for details on the fix. The following article provides additional info to contact the team, including a direct number: QuickBooks Online Support

Please don't hesitate to reach back out if you have any other questions. I'll be here to help in any way that I can.