The Problem
Hello, I recently ran into the problem where Square stopped syncing with my Quickbooks Online, so I disconnected the Square app and attempted to reconnect it to try to fix the issue. The problem starts here. While I was reconnecting the Square app, it was downloading my transactions and due to an internet issue, I got disconnected during this process.
Now I cannot disconnect or reconnect the Square app.
When I go to my App Transaction tab in Quickbooks online it acts as if Square is not connected and has the link to get started connecting the Square app. When I do this, I get through a few prompts and it will load for a few minutes which results in an error. It only tells me that a problem has occurred and to try again.
When I go to My Apps in the Apps tab, Square appears here as if it is connected. If I click launch it will bring me back to the App Transactions screen where I will go through the exact same process as described above, with the same results.
If I click settings next to Square in the My Apps screen, I have the option to disconnect the app at the bottom of the screen. When I do this I am asked a few questions as to why i'm disconnecting. I will answer those then hit disconnect and nothing happens. The pop up window disappears and I'm brought back to attempt to disconnect again.
I have tried this disconnection process numerous times with the same results: nothing happens.
Has anyone else had this happen and have you found a solution?
Troubleshooting I have tried
- I've checked to make sure Quickbooks is disconnected on the Square side and it is. I have even tried to follow the installation steps of Quickbooks from the Square side. This results in the same problems as described above.
- I've cleared my cache and cookies on my browser (chrome). The same problems persist
- I've tried logging in in an incognito window and the same problems persist.
- I've tried logging in with different browsers (firefox, edge, safari, chrome) and the problems persist
- I've tried logging in on different machines (laptop, phone, ipad) and the problems persist.
- I've tried waiting a few days (at his point it has been 5 days) and the problems persist.
- I've contacted Quickbooks support and they said they cannot disconnect the app on their side. All they could do is walk me through the above troubleshooting steps and add my incident to an ongoing case of this problem.
Does anyone have any tips or something new to try to fix this problem?
