I can share some measures to help your team member login, asaadmahmood. Let's go over them one by one.
The accumulated cache and cookies in the system can become outdated, leading to unexpected behaviors. In this case, have your team member login to their account through a private window. Use the following keyboard shortcuts :
- Google Chrome: Press CTRL + Shift + N
- Safari: Press Command + Shift + N
- Mozilla Firefox: Press CTRL + Shift + P
If it's successful, let them return to their regular browser to clear the cache. Additionally, they can switch to other supported browsers as an alternative.
Otherwise, I recommend reaching out to our representatives for further investigation. Please select the correct product before clicking the Continue button on this page: What can we help you with?
Furthermore, check out this article to learn what you can do with your team members: Add and manage your accounting team in QuickBooks Online Accountant.
For future reference, scan this guide to modify user permissions for firm info and client companies: Change your team's admin access in QuickBooks Online Accountant.
It's my priority that your team member can log in to their account. If you have any other concerns regarding user tasks in QuickBooks, let me know. Take care.
