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LABS7
Level 2

Subscription price increase

I paid $286.20 for my membership last year and it say when I go to resubscribe that it is $339.20. Is this correct? Has is really gone up $53?

5 Comments 5
Maybelle_S
QuickBooks Team

Subscription price increase

I understand that price increase is a huge factor affecting your business, 

LABS7.

 

There are several reasons why your rate seems higher than expected. I've listed them below:

 

  • You are currently using Payroll.
  • It could be that sales tax is added to the base subscription price.
  • You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
  • You recently upgraded from Simple Start to Essentials or from Essentials to Plus.

 

To determine the specific cause of the increase, I recommend contacting our Customer Support Team. This way, they can pull up your account securely and check your billing and subscription.

 

Here's how:

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.
    KlentB_0-1676517922094.png

 

You can check this article to learn how to manage your QuickBooks Online subscription: Manage billing, payment, and subscription.

 

Let me know if there's anything else I can do to help you with the pricing concern. The Community is always here to help. Take care!

Fiat Lux - ASIA
Level 15

Subscription price increase

@LABS7 

Do you only need a single user without payroll?

LABS7
Level 2

Subscription price increase

Yes, I am a freelance designer with no employees.

LABS7
Level 2

Subscription price increase

I am a freelance graphic designer and I don’t need payroll since I have no employees 

Fiat Lux - ASIA
Level 15

Subscription price increase

If you don't mind to use the trial version of QB Desktop, you can use it for good if required. 

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