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BENT2707
Level 2

Surprise Sandbox Company_US_1 Account Showed up only when using Chrome on my MacBook

I use Chrome for QB even on my MacBook. This morning (Monday), after logging into QB an additional/fourth company named "Sandbox Company_US_1" showed up on my list of companies to select from. I have never created this shell company or requested from QB. I was alarmed as I'd never seen it before, and I last logged into QB (via Chrome on MacBook) 3 days ago on Friday. It does not show when I log into QB via Chrome on my Windows computer, and it does not show when I log into QB via Safari on my MacBook. It is only the one combination of using Chrome on my MacBook. I've logged out of each of those methods and back in with the same results each time. The shell/Sandbox company appears to have been created in 2019, which QB verified, and it has never been logged into before this morning by me when I saw it show in my list of companies, which was verified by the audit trail and by QB. Has anyone else experienced this, does anyone know what effected this, or does anyone know why it's just on Chrome on the MacBook? I have QuickBooks Online Advanced.

 

3 Comments 3
Candice C
QuickBooks Team

Surprise Sandbox Company_US_1 Account Showed up only when using Chrome on my MacBook

Good morning, @BENT2707

 

It's great to see you back in the Community. Allow me to point you in the right direction to get this handled. 

 

Since the problem is specific to a certain device and browser, I recommend getting in touch with our Intuit Developers to be sure why this is happening. 

 

A Sandbox company is automatically given to you when you create a developer profile. They are regionally-specific QuickBooks Online companies with sample data. 

 

With that being said, review this guide listed below and tap Help within the link to get in touch with support: 

 

 

Keep us updated on how it goes. We're always here to lend a helping hand. Take care! 

BENT2707
Level 2

Surprise Sandbox Company_US_1 Account Showed up only when using Chrome on my MacBook

It eventually went away without me doing anything. Thank you!

Candice C
QuickBooks Team

Surprise Sandbox Company_US_1 Account Showed up only when using Chrome on my MacBook

Good morning, @BENT2707

 

You're welcome! 

 

I appreciate you coming back and keeping us updated on what happened with the Sandbox Company

 

Feel free to reach back out if you have any other questions or concerns. Have a wonderful day! 

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