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Good morning, ablariccia.
If you're trying to connect with us, I will show you how to receive a call back from the QuickBooks Online Support Team.
- Go to the Help menu at the upper right.
- Choose Contact Us.
- Enter a brief description of the problem.
- Select Let's talk.
- Choose to Get a callback.
- Enter your contact info.
- Hit Confirm my call.
Also, if you could explain the situation a bit more, I would love to help. Is the refund in connection with Vendors, Customers, or your subscription? You're always welcome to post your questions below. Keep me posted and take care.
